Technical Support For MS Teams Professional

Kyndryl; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kyndryl is seeking an experienced Technical Support specialist to drive Microsoft Teams and 365 services success for clients in India. You will troubleshoot complex issues, implement Direct Routing, perform migrations, and craft user-centric documentation.

Join a hybrid-friendly team that values continuous learning, certifications, and hands-on training to advance your technical career within Kyndryl.

Qualifications

• 6+ years of hands-on experience with Microsoft Teams administration, deployment and support.
• Strong knowledge of Microsoft 365 services (Azure AD, Exchange Online, SharePoint Online, OneDrive).
• SIP/VoIP experience and Direct Routing configurations.
• Experience with Teams migration, adoption projects and unified communications.
• Ability to develop technical docs and user guides for Teams users.

Responsibilities

• Provide technical support for Microsoft Teams and related 365 services.
• Configure and manage Teams features, policies, channels, meetings and calling.
• Support Direct Routing and voice solutions using gateways like Ribbon SBC.
• Troubleshoot issues across Teams, Skype for Business and collaboration tools.
• Monitor service health and generate usage analytics and reports (CQD).
• Create technical docs and training materials for users and admins.
• Assist with migrations and user adoption initiatives for Teams.
• Ensure compliance with security and privacy policies in Teams configurations.

Skills

Teams Administration

Microsoft 365

Azure AD

Exchange Online

SharePoint Online

OneDrive for Business

VoIP & SIP

Direct Routing

Teams Policy Mgmt

CQD Monitoring

Documentation

Migration & Adoption

Security & Compliance

PowerShell

Automation

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Ribbon SBC

PowerShell

CQD

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl, youll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
Youll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
Youll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, youll provide world-class support that exceeds customer expectations.
As Technical Support, youll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers issues are resolved efficiently and effectively. Youll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If youre a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, youll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. Youll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the skys the limit.

Required Technical and Professional Expertise

• 6+ Years of hands-on experience with Microsoft Teams administration, deployment, and support.
• Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
• Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
• Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
• Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
• Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
• Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
• Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
• Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
• Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
• Support migration and adoption projects related to Teams and unified communications solutions.
• Ensure compliance with organizational security and privacy policies in Teams configurations.
• Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Preferred Technical and Professional Experience

• Familiarity with Skype for Business and hybrid deployments is a plus.
• Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
• Ability to troubleshoot complex issues related to voice, video, and collaboration services.
• Excellent communication skills and ability to work with cross-functional teams and customers.
• Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
• Bachelor s degree in Computer Science, Information Technology, or related field is desirable.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don t meet every requirement, we encourage you to apply. We believe in growth, and we re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That s The Kyndryl Way.

What You Can Expect

Your career with us isn t just a job-it s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you ll dive into impactful work that powers the systems our customers rely on every day. You won t just contribute-you ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you ll have everything you need to thrive and evolve. You ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we re committed to helping you do just that. Ready to make an impact Join us and help shape what s next.