DWS Site Lead

Kyndryl Inc.; India; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Kyndryl Deskside Support in India is seeking a hands-on IT professional to support client systems, both on-site and remotely. You’ll troubleshoot software upgrades, system images, and hardware deployments for a variety of devices, acting as a go-to expert and collaborating with internal teams and partners.

You’ll help maintain high customer satisfaction by meeting XLA/SLA targets and contributing to modernization and automation initiatives within a hybrid environment.

Qualifications

• 5+ years of experience providing IT support.
• Experience working in a customer facing environment.
• Strong communication via email, phone and in-person.

Responsibilities

• Provide hands-on IT support for client systems.
• Troubleshoot software upgrades, system images, and hardware deployments.
• Support on-site and remote end users.
• Collaborate with internal teams and alliance partners to meet SLAs (XLA/SLA).

Skills

IT support

Customer facing

Communication

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Join our team of client‑facing tech enthusiasts dedicated to delivering hands‑on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you’re not just a problem solver – you’re a technology hero. Picture yourself in a role where you’re the go‑to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting‑edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on‑site and through remote support. Showcasing your knowledge of popular operating systems and applications, you’ll make technology hiccups disappear with ease. In this role, you’ll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you’ll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end‑user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you’ll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you’re someone who thrives on teamwork and embraces the ever‑evolving tech landscape, you’ll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you’re the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 5+ years of experience providing IT support
• Experience working in a customer facing environment
• Strong communication skills including email, phone and in‑person

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.