Technical Support for MS Teams

Kyndryl; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Kyndryl in Bengaluru seeks a Technical Support specialist to diagnose and resolve complex Microsoft 365 and Teams issues for enterprise clients. You will be the go‑to expert for escalations, deployments, and user training.

You’ll monitor service health, perform IMAC tasks, and document solutions to empower admins and users. A strong background in collaboration tools and voice routing will help you excel in a fast‑paced environment.

Qualifications

• 6+ years hands-on experience with Microsoft Teams administration, deployment, and support.
• In-depth knowledge of Microsoft 365 services (Azure AD, Exchange Online, SharePoint Online).
• Experience with VoIP technologies, Direct Routing, and SIP protocols.
• Troubleshoot and resolve issues related to Teams, Skype for Business, and M365 tools.

Responsibilities

• Troubleshoot and resolve Microsoft Teams and related UC issues.
• Provide deployment and support for Teams and unified communications.
• Monitor service health and optimize configurations for performance.
• Create and maintain technical documentation for users and admins.

Skills

Communication

Cross-functional collab

Problem solving

Customer focus

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Teams

Azure AD

Exchange Online

SharePoint Online

OneDrive for Business

Ribbon SBC

PowerShell

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you’ll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You’ll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You’ll be the go‑to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you’ll provide world‑class support that exceeds customer expectations.

As Technical Support, you’ll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers’ issues are resolved efficiently and effectively. You’ll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you’re a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you’ll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You’ll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky’s the limit.

Who You Are

Required Technical and Professional Expertise

• 6+ Years of hands‑on experience with Microsoft Teams administration, deployment, and support.
• Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
• Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
• Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
• Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
• Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
• Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
• Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
• Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
• Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
• Support migration and adoption projects related to Teams and unified communications solutions.
• Ensure compliance with organizational security and privacy policies in Teams configurations.
• Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Preferred Technical and Professional Experience

• Familiarity with Skype for Business and hybrid deployments is a plus.
• Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
• Ability to troubleshoot complex issues related to voice, video, and collaboration services.
• Excellent communication skills and ability to work with cross‑functional teams and customers.
• Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
• Bachelor's degree in Computer Science, Information Technology, or related field is desirable.

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