Technical Support Executive | International BPO

Talent Acquaintance; Jaipur; On-site; INR 200,000 - 300,000; Full time

Job summary

Talent Acquaintance in Jaipur seeks a customer service professional to handle inquiries, resolve issues, and provide timely information about products or services.

You will build strong relationships with customers, collaborate with internal teams on complex complaints, and maintain high product knowledge to address concerns. Excellent communication, multitasking, and a team-oriented mindset are essential.

Qualifications

• Strong communication and people skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Attention to detail and accuracy in information sharing.
• Proficiency with common computer systems and software applications.
• Team player with a positive attitude and willingness to collaborate.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Proficient with computers

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.