Technical Support Executive (API & Product)

Techryde; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

TechRyde Private Limited in Noida is seeking an API & Product Support Executive to troubleshoot REST APIs, assist customers, and coordinate with Engineering and Product teams. The role emphasizes hands-on API troubleshooting using Postman and Swagger, delivering high-quality technical support for software products and SaaS integrations.

Candidates should have 1–3 years (or more) of API/product/technical support experience, strong problem-solving, and excellent written and verbal communication.

Qualifications

• 1–3 years or more of hands-on experience in API Support, Product Support, Application Support, Technical Support, or Integration Support.
• Strong practical understanding of REST APIs and API integrations.
• Hands-on experience using Postman, Swagger, or similar API testing/troubleshooting tools.
• Ability to troubleshoot API issues by analyzing HTTP methods, status codes, payloads, headers, and authentication.

Responsibilities

• Provide technical support to clients for software products, APIs, and integrations via email, chat, calls, and ticketing systems.
• Troubleshoot REST API and integration issues using Postman, Swagger, or similar API tools.
• Analyze API requests/responses, status codes, headers, payloads, and authentication errors.
• Reproduce and resolve product/application issues reported by customers.
• Collaborate with Engineering/Product teams for technical escalations and communicate solutions to customers.
• Document recurring issues and maintain a knowledge base for FAQs.

Skills

API & Product/Technical Support

REST API understanding

Troubleshooting APIs

Customer communication

Tools

Postman

Swagger

Job description

Job Title: API & Product Support Executive

Location: Sector-62, Noida (Work From Office)
Company: TechRyde Private Limited
Experience: 13 years (or more)
Employment Type: Full-Time
Shift: Rotational Shift
Work Mode: 5 Days In Office

About TechRyde

TechRyde Private Limited is a technology solutions provider delivering digital transformation solutions in the hospitality and retail space. We build software products and integrations that help businesses improve operational efficiency and customer experience.

Who We Are Looking For

We are specifically looking for candidates whose primary professional experience is in API/Product/Application/Technical Support to clients.

Candidates should have hands-on experience troubleshooting APIs and software products and supporting customers/clients.

This role is NOT intended for:

• Software Developers / Software Engineers whose primary experience is coding
• QA/Test Engineers whose primary experience is manual or automation testing
• Automation Test Engineers
• Hardware Support Engineers
• Desktop Support / IT Helpdesk Engineers
• Network Support Engineers
• System/Infrastructure Support Engineers without API/product support experience

Candidates without hands-on API troubleshooting experience using Postman, or similar tools may not be considered.

Job Summary

We are looking for an API & Product Support Executiven with hands-on experience in API troubleshooting, Postman/Swagger, application/product support, and customer-facing technical support.

The ideal candidate should have experience supporting software products or SaaS applications, troubleshooting REST APIs and integrations, analyzing technical issues, and working with customers to resolve product and integration-related problems.

This is a technical product/API support role, where the primary responsibility is to troubleshoot and resolve customer issues rather than develop software or perform manual/automation QA testing.

Key Responsibilities

• Provide technical support to clients for software products, APIs, and integrations through email, chat, calls, and support/ticketing systems.
• Troubleshoot REST API and integration issues using Postman, Swagger, or similar API tools.
• Analyze API requests and responses, HTTP status codes, headers, payloads, authentication errors, and integration failures.
• Investigate and resolve product/application issues reported by customers.
• Reproduce customer-reported technical issues and identify the root cause.
• Assist customers with API integration, configuration, authentication, and product functionality.
• Work closely with Engineering, Product, and QA teams for issues requiring technical escalation.
• Clearly communicate technical issues, troubleshooting steps, and resolutions to customers.
• Maintain ownership of customer issues until resolution or appropriate escalation.
• Document recurring issues, troubleshooting steps, resolutions, and FAQs in the knowledge base.
• Monitor and prioritize support tickets to ensure timely resolution and customer satisfaction.

Required Skills & Qualifications

• 1–3 years or more of hands-on experience in API Support, Product Support, Application Support, Technical Support, or Integration Support.
• Strong practical understanding of REST APIs and API integrations.
• Hands-on experience using Postman, Swagger, or similar API testing/troubleshooting tools.
• Ability to troubleshoot API issues by analyzing:
• HTTP methods (GET, POST, PUT, DELETE)
• HTTP status codes
• Request/response payloads
• Headers and parameters
• Authentication issues
• JSON/XML responses
• Experience troubleshooting software applications, SaaS products, or API-based integrations.
• Strong problem-solving and root-cause analysis skills.
• Good understanding of software/application troubleshooting and debugging.
• Excellent written and verbal communication skills.
• Ability to interact directly with customers and explain technical issues in a simple and professional manner.
• Ability to work independently and coordinate with Engineering/Product teams when required.

Preferred Skills

• Experience with OAuth, API Keys, Bearer Token, Basic Authentication, or other API authentication methods.
• Familiarity with application logs and basic log analysis.
• Experience with SaaS/cloud-based products.
• Familiarity with ticketing/support tools such as Jira, Zendesk, Freshdesk, Zoho Desk, etc.
• Basic understanding of databases/SQL is an added advantage.
• Experience supporting third-party integrations is an advantage.

Why Join TechRyde?

• Work with modern software products and API integrations serving global clients.
• Exposure to SaaS, APIs, integrations, and customer-facing technical problem solving.
• Collaborative environment with Engineering, Product, and QA teams.
• Opportunities for technical and professional growth.
• Work with diverse projects in the hospitality and retail technology space.