Technical Support Executive

Xpia Electronics; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Xpia Electronics in Delhi, India is seeking a CCTV Customer Support Executive to diagnose and troubleshoot CCTV issues, assist with DVR/NVR connectivity, and provide remote support via calls or WhatsApp.

You will coordinate with technical teams, maintain support records, and guide customers through basic networking and system checks with a quick-learning, problem-solving approach. Strong communication and basic computer skills are essential.

Qualifications

• 0-1 year experience in CCTV/Technical Support.
• Basic knowledge of CCTV systems and networking.
• Good communication and customer handling skills.
• Basic computer knowledge.
• Quick learner with problem-solving attitude.

Responsibilities

• Diagnose and troubleshoot CCTV system issues.
• Assist customers with DVR/NVR and camera connectivity problems.
• Resolve basic network-related issues (IP Cameras, DVR/NVR, mobile viewing setup).
• Provide remote support to customers via call or WhatsApp.
• Coordinate with technical teams for issue resolution.
• Maintain customer support records and follow-up updates.
• Perform basic system checks and troubleshooting guidance.

Skills

CCTV knowledge

Customer handling

Problem-solving

Communication skills

Basic computer skills

Tools

Networking basics

Job description

;We are looking for a skilled and dedicated CCTV Customer Support Executive to handle CCTV troubleshooting and provide technical assistance to customers. The candidate should have basic knowledge of surveillance systems and the ability to resolve customer issues professionally and efficiently.

Responsibilities:

• Diagnose and troubleshoot CCTV system issues
• Assist customers with DVR/NVR and camera connectivity problems
• Resolve basic network-related issues (IP Cameras, DVR/NVR, mobile viewing setup)
• Provide remote support to customers via call or WhatsApp
• Coordinate with technical teams for issue resolution
• Maintain customer support records and follow-up updates
• Perform basic system checks and troubleshooting guidance

Requirements:

• 0 1 Year Experience in CCTV/Technical Support
• Basic knowledge of CCTV systems and networking
• Good communication and customer handling skills
• Basic computer knowledge
• Quick learner with problem-solving attitude

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.