Technical Support Engineer - Netsuite (L2)

Blueflame Labs; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Blueflame Labs is seeking a Technical Support Engineer (L2) in Pune to provide second-level functional and technical support for NetSuite ERP. The role emphasizes troubleshooting complex business processes, NetSuite configurations, workflows, reporting, and integrations for global clients.

You will handle L2 incidents, configure NetSuite modules (Financials, O2C, P2P), and create advanced Saved Searches, reports, and dashboards while coordinating with US clients and internal teams.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 2–4 years of ERP/Application Support experience.
• Minimum 2 years of hands-on NetSuite support experience.
• NetSuite SuiteFoundation Certification (Preferred).
• ITIL Foundation Certification (Preferred).
• Exposure to REST/SOAP integrations and SuiteScript.

Responsibilities

• Handle L2 incidents and complex service requests.
• Troubleshoot and resolve advanced functional issues within SLA.
• Configure and maintain NetSuite modules including Financials, O2C, and P2P.
• Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
• Create and maintain advanced Saved Searches, reports, and dashboards.
• Support CSV imports, data corrections, and validation activities.
• Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
• Perform root cause analysis and recommend preventive solutions.
• Assist during production deployments and release validation.
• Mentor L1 engineers and contribute to the knowledge base.

Skills

SuiteBuilder

SuiteFlow

Advanced Saved Searches

SuiteAnalytics

Reports

CSV Import

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

ServiceNow

Azure DevOps

Job description

Technical Support Engineer - Netsuite (L2)

Pune

Full-Time

Location: Baner, Pune

Employment Type: Full-Time

Shift: EST to PST

About the Role

We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients.

Key Responsibilities

• Handle L2 incidents and complex service requests.
• Troubleshoot and resolve advanced functional issues within SLA.
• Configure and maintain NetSuite modules including Financials, O2C, and P2P.
• Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
• Create and maintain advanced Saved Searches, reports, and dashboards.
• Support CSV imports, data corrections, and validation activities.
• Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
• Perform root cause analysis and recommend preventive solutions.
• Support monthly and year-end financial business processes.
• Assist during production deployments and release validation.
• Mentor L1 engineers and contribute to the knowledge base.
• Coordinate with US clients and internal teams during overlapping business hours.
• Follow ITIL Incident, Problem, Change, and Request Management processes.

Technical Skills

• SuiteBuilder
• SuiteFlow
• Advanced Saved Searches
• SuiteAnalytics & Reports
• CSV Import
• Ticketing tools (Jira, ServiceNow, Azure DevOps)

Functional Knowledge

• Order-to-Cash (O2C)
• Procure-to-Pay (P2P)
• Inventory & Warehouse Management
• CRM
• OneWorld (Basic)

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 2-4 years of ERP/Application Support experience.
• Minimum 2 years of hands-on NetSuite support experience.
• NetSuite SuiteFoundation Certification (Preferred).
• ITIL Foundation Certification (Preferred).
• Exposure to REST/SOAP integrations and SuiteScript.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work independently in a fast-paced support environment.