Technical Support Engineer- Netsuite (L1)

Blueflame Labs; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Blueflame Labs in Pune seeks a Technical Support Engineer (L1) to provide first-level support for NetSuite ERP users. The role collaborates with internal teams and US stakeholders during EST to PST, handling inquiries, incidents, and service requests within SLAs.

The candidate will support modules including Financials, O2C, P2P, CRM, and Inventory, manage user accounts and access, and contribute to knowledge articles and post-deployment validation. ITIL processes knowledge is beneficial.

Qualifications

• Proficiency with NetSuite modules and navigation.
• Ability to manage user roles, permissions, and access requests.
• Familiarity with basic Saved Searches and standard reports.

Responsibilities

• Provide first-level functional and application support for NetSuite users.
• Handle incidents and service requests within SLA.
• Troubleshoot issues in Financials, O2C, P2P, CRM and Inventory modules.
• Manage user accounts, roles, and access requests.
• Assist users with NetSuite navigation and transaction issues.
• Escalate unresolved issues to L2 support.

Skills

NetSuite Navigation

User & Role Management

Basic Saved Searches

Job description

Technical Support Engineer- Netsuite (L1)

Pune

Full-Time

About the Role

We are looking for a Technical Support Engineer (L1) to provide first-level support for NetSuite ERP users. The role involves handling user queries, resolving standard incidents, supporting functional business processes, and ensuring service requests are addressed within agreed SLAs. This position requires close collaboration with internal teams and US-based stakeholders during EST to PST.

Key Responsibilities

• Provide first-level functional and application support for NetSuite users.
• Handle incidents, service requests, and user queries within SLA.
• Troubleshoot issues related to Financials, Order-to-Cash (O2C), Procure-to-Pay (P2P), CRM, and Inventory modules.
• Manage user accounts, roles, permissions, and access requests.
• Support CSV imports, basic Saved Searches, and standard reports.
• Assist users with NetSuite navigation and transaction-related issues.
• Escalate unresolved functional or technical issues to L2 support.
• Maintain ticket updates, documentation, and knowledge articles.
• Support release validation and post-deployment verification.
• Follow ITIL Incident, Problem, Change, and Request Management processes.
• Deliver excellent customer service while maintaining high customer satisfaction (CSAT).

Technical Skills

• NetSuite Navigation
• User & Role Management
• Basic Saved Searches