Technical Support Engineer II

Akamai Technologies GmbH; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Akamai Technologies GmbH in India seeks a Technical Support Engineer II to join the customer support team for advanced cybersecurity and zero trust solutions.

You will own investigations, resolve complex issues with Guardicore Segmentation, collaborate with internal teams, and provide proactive technical solutions to B2B customers.

Qualifications

• 4+ years of relevant experience in technical support or engineering.
• Experience providing technical solutions & support to B2B customers.
• Knowledge of Linux, Networking, Virtualization and Cloud technologies.
• Strong problem-solving and communication skills.

Responsibilities

• Learning and gaining in depth experience in Akamai's Guardicore Segmentation, zero trust network security.
• Working as a trusted support partner to resolve customer questions and issues.
• Owning the problem resolution and collaborating with internal teams.
• Leading investigations on Akamai's Guardicore Segmentation and Zero Trust product for customers.
• Analyzing existing technical issues on Akamai's Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.

Skills

Linux OS

Networking

Virtualization

Cloud technologies

Bash

PowerShell

Python

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join Our Team

Our team includes highly skilled and experienced cybersecurity and data center experts in the industry. We're always looking for new people to inspire us and make us beer. We utilize tools, process, and knowledge to diagnose and resolve product, platform and customer issues.

Partner with the best

We seek a motivated, proactive, and skilled engineer to join our customer support team, working on innovative cybersecurity technology.

As a Technical Support Engineer II, you will be responsible for:

• Learning and gaining in depth experience in Akamai's Guardicore Segmentation, zero trust network security.
• Working as a trusted support partner to resolve customer questions and issues.
• Owning the problem resolution and collaborating with internal teams.
• Leading investigations on Akamai's Guardicore Segmentation and Zero Trust product for customers.
• Analyzing existing technical issues on Akamai's Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.

Do what you love

To be successful in this role you will:

• Have 4+ years of relevant experience and a Bachelor's degree in Computer Science, Engineering, or related field.
• Have experience providing technical solutions & support to B2B customers.
• Have knowledge of the technologies: Linux Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies.
• Have high availability and a responsiveness mindset.
• Have Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.