Technical Support Engineer – Bangalore

WebHosting; Bengaluru; Remoto; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

DigiCert is seeking a detail-oriented Technical Support Engineer to ensure the quality of our DigiCert One platform and related security products. The role focuses on providing world-class support to US-based customers during US hours, via phone and email.

The engineer will work with Validation teams and cross-functional groups to resolve issues, document trends, and contribute to knowledge resources, maintaining professionalism in all customer interactions.

Competenze

• 2+ years in IT or related technical field.
• 2+ years of technical support experience.
• Strong problem-solving skills.
• Knowledge of PKI certificates and security concepts.
• Experience with Windows OS, Active Directory, MAC OS and Unix.
• Familiar with REST APIs and SSO.

Mansioni

• Support US-based DigiCert One users by phone and email.
• Project a professional company image in all interactions.
• Work with Validation teams to process Lawyer Card requests.
• Collaborate with cross-functional teams to resolve issues and provide solutions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research issues using Knowledge Base, labs and other resources to resolve customer issues.
• Master internal tools used for timely problem resolution.
• Contribute to DigiCert Knowledge Base.

Conoscenze

Problem solving

Communication

PKI certificates

REST APIs

Windows OS

Active Directory

MAC OS

Unix

SSO

Formazione

IT degree or related technical degree

Descrizione del lavoro

Not specified Full-time Entry Engineering

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2+ years degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in technical support
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Experience working with Windows OS, Active Directory, MAC OS and Unix.
• Experience configuring SSO and two-factor authentication
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE…)

PPREFERRED QUALIFICATIONS

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.