Technical Support Engineer - 3

present of AI; Bengaluru; On-site; INR 1,400,000 - 3,000,000; Full time

Job summary

Observe.AI in Bengaluru is seeking a Senior Customer & Solutions specialist to own complex customer issues from first report to fix, digging into logs, SQL, APIs and cloud setups to identify root causes. The ideal candidate brings years of B2B software support experience, strong debugging habits, and the ability to explain technical findings clearly to both engineers and business users.

Writing clear guides and collaborating with engineering and product teams matter as much as troubleshooting.

Qualifications

• Years of B2B software support experience.
• Strong debugging habits.
• Ability to explain technical findings clearly to engineers and business users.

Responsibilities

• Own complex customer issues from first report to fix, digging into logs, SQL, APIs and cloud setups to find root causes.
• Write clear guides and collaborate with engineering and product teams.

Skills

SQL

APIs

Logging analysis

Technical writing

Job description

Customer & Solutions · Bengaluru · Senior level

This role owns complex customer issues from first report to fix, digging into logs, SQL, APIs and cloud setups to find root causes. A strong candidate brings years of B2B software support experience, solid debugging habits, and the ability to explain technical findings clearly to both engineers and business users. Writing clear guides and working well with engineering and product teams matter as much as the troubleshooting itself.

How it fits the AI era

The product being supported is itself AI, so the work involves understanding how voice and chat agents behave and why they sometimes fail. AI tools can speed up log reading and first drafts of documentation, but judging what is really wrong and calming a worried customer stays with the person. The role sits close to where AI meets real customer conversations, which is useful ground to learn on.

How it builds AI experience

Supporting this platform gives direct exposure to conversational and agentic AI systems in live contact centers. A candidate can build that background by learning how chatbots and voice agents are built and tested, and by practicing API and log analysis on AI driven products. Curiosity about how these systems make decisions is worth showing.

Worth showing

• SQL and API debugging
• Log and root cause analysis
• Clear technical writing
• Scripting for automation

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Observe.AI

An AI platform that analyzes contact center calls and chats, coaches agents, and automates routine interactions.