AI Solutions Delivery Specialist

present of AI; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Within is seeking a customer-facing delivery professional who sits with customers to learn their processes and identifies AI-enabled opportunities for the technical team to build. You will communicate with senior stakeholders, solve problems in a structured way, and drive projects to real customer results.

Exposure to consulting, AI projects, and US customers is advantageous as you guide work through to implementation, ensuring change is managed and value is delivered.

Qualifications

• Experience in consulting or AI projects is helpful.
• Exposure to US customers is a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Sit with customers to learn business processes and identify AI-enabled opportunities.
• Translate opportunities into clear requirements for the technical team.
• Communicate with senior stakeholders and drive change management.
• Ensure delivery outcomes translate into real customer value.

Skills

Structured problem solving

AI use-case identification

Process mapping & analysis

Senior stakeholder communication

Job description

This role is a customer-facing delivery job. The person sits with customers, learns how their business processes run, spots where AI could help, and turns that into clear opportunities for the technical team to build. A strong candidate communicates well with senior stakeholders, solves problems in a structured way, and sees projects through to real customer results. Some past exposure to consulting, AI projects and US customers helps.

How it fits the AI era

AI agents can now take over parts of process work, so the job is less about documenting steps and more about deciding which pieces of work suit an agent and which stay with people. The company's product maps how work really happens, so this role uses that map to guide those choices. What stays human is earning customer trust, judging what matters to the business, and managing change with the people affected.

How it builds AI experience

Someone in this role would work with a platform that discovers and structures company workflows, then shifts tasks between employees and AI agents. That gives hands-on practice finding AI use cases and judging how ready a team is for them. To build this experience beforehand, try mapping a real process at a current or past employer, pick the steps an AI tool could handle, and write up the reasoning and risks.

Worth showing

• Structured problem solving
• AI use-case identification
• Process mapping and analysis
• Senior stakeholder communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Within

A platform that maps how a company's work actually gets done, then reassigns pieces of that work between employees and AI agents.