Software Development Engineer III - Backend

Observe.AI; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

Excellent medical insurance options

Yearly privilege and sick leaves

Learning & Development fund

Flexible benefit plans

Job summary

Observe.AI in Bengaluru is looking for a candidate to contribute to building and deploying AI agents for enhancing customer service. The role requires collaboration with various teams to define technical roadmaps and optimize applications for performance.

The ideal candidate has 5-9 years of experience in developing large-scale products, strong programming skills, especially in Python, and an understanding of databases like Postgres or MongoDB.

Perks include excellent medical benefits, generous vacation policies, and continuous learning support.

Qualifications

• 5-9 years of experience in building large-scale products.
• Strong programming skills in Python with familiarity in others.
• Good knowledge of SQL or NoSQL databases.

Responsibilities

• Build and deploy AI agents for customer service.
• Collaborate on technical roadmaps with product and design.
• Optimize applications for speed and reliability.

Skills

Large-scale product development

Expertise in Python

SQL or NoSQL databases

Asynchronous communication tools

Customer-focused mindset

Tools

Kafka

Postgres

Redis

Job description

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What You’ll Be Doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging— all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability—to proactively address bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors.
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges.

What You’ll Bring To The Role

• 5-9 years of experience in building large-scale products.
• Strong expertise in at least one high-level programming language (such as Python, Java, Golang), and familiarity with a few more (you should be comfortable working on Python with immediate effect and any other languages that fit the use case in future).
• Good knowledge in at least one of the SQL or no-SQL databases (such as Postgres, MongoDB, Cassandra).
• In-depth knowledge of some of the asynchronous communication tools (such as Kafka, SQS, Temporal, etc.), good understanding of popular caching tools (such as Ehcache, Memcache, Redis).
• Customer first thought process, ability to adapt quickly in a fast paced environment, openness to learning new technologies, ability to think and talk from first principles.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations.
• Yearly privilege and sick leaves as per Karnataka S&E Act.
• Generous holidays (National and Festive) recognition and parental leave policies.
• Learning & Development fund to support your continuous learning journey and professional development.
• Fun events to build culture across the organization.
• Flexible benefit plans for tax exemptions (e.g., Meal card, PF, etc.).

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.