Technical Support Engineer - 10661

Coupa; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading technology company in Pune is seeking a Technical Support Engineer to provide expert guidance on their cloud-based platform. You will assist enterprise customers by troubleshooting technical issues and ensuring their success. The ideal candidate will have strong communication skills and technical knowledge in Linux and Unix, along with an interest in scripting languages. Join a collaborative culture that values innovation and impactful work.

Qualifications

• Experience working directly with external customers in a support environment.
• Ability to articulate solutions to complex technical problems clearly.

Responsibilities

• Answer technical and application configuration questions.
• Assist in troubleshooting 1st and 2nd level issues.
• Work with Integration team and Operations for customer success.
• Be responsible for customer production environments.
• Build knowledge articles for customers' use.

Skills

Excellent written and verbal communication skills

Strong technical knowledge (Linux, Unix)

Learning scripting languages (Bash, Shell, Python)

Understanding of web technologies (XML, XSLT, DOM, HTML)

Problem-solving ability

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. Developing an understanding of how our customers do business and what role our products play in that business you will proficiently handle customer issues and escalations for production environments according to severity levels guidelines.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Answer ‘how to’ technical and application configuration questions to our enterprise customers
• Assist in troubleshooting 1st and 2nd level technical issues
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
• Be responsible for customer production environments
• Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What You Will Bring to Coupa:

• Excellent written and verbal communication skills
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
• Ability to articulate solutions to complex technical problems clearly and simply
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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