Technical Support Engineer

Cequence Security; Maharashtra; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Cequence Security is seeking a full-time Product Support Engineer in Pune, India. This role involves managing critical customer issues and providing support for cloud security solutions. Applicants should have at least 5 years of experience with cloud services like AWS and Azure, alongside strong skills in containerization and scripting. The position offers health insurance and paid time off, with a work schedule from Monday to Friday, including on-call duties. Join us in protecting web applications and APIs for our global enterprise customers.

Qualifications

• 5 years of experience with cloud service providers.
• Experience with containerization technologies like Docker and Kubernetes.
• Expert troubleshooting skills in cloud and networking technologies.

Responsibilities

• Provide customer-facing technical support.
• Manage critical customer escalations and issues.
• Contribute to the support knowledge base and diagnostic tools.

Skills

Cloud service providers (AWS, Azure, GCP)

Containerization technologies (Docker, Kubernetes)

Scripting languages (Python, shell-scripting)

Data formats (XML, YAML, JSON)

Linux-based servers

Server provisioning (Ansible, Terraform, Puppet)

Source code management tools (Git, Subversion)

Web services (nginx/Apache)

Data pipelining technologies (Kafka, SQS)

Data storage technologies (SQL, Elasticsearch)

Networking (L2-L7, firewalls, load balancers)

Education

Bachelor’s degree in computer science or related field

Job description

Cequence Security builds products to protect the world’s web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel, and hospitality industries, and more.

Product Support Engineer

As a Product Support Engineer, you will manage critical customer issues, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence.

Responsibilities

• Provide customer-facing technical support to our largest accounts in a fast-paced work environment.
• Become a technical expert on Cequence Security solutions.
• Help our customers and partners with deploying Cequence products, on-boarding, and training.
• Manage critical escalations.
• Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
• Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements.
• Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.

Required Skills And Experience

• 5 years of experience working with cloud service providers like AWS, Azure, and GCP.
• Experience with containerization technologies, like Docker and Kubernetes.
• Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents.
• Experience with scripting languages, like Python and shell-scripting.
• Experience with data formats like XML, YAML, and JSON.
• Experience with Linux-based servers.
• Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion).
• Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies.
• Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.).
• Expert troubleshooting and reasoning skills in all the above technologies.
• Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills.
• Proven experience working on critical/complex system down issue and escalations.

Education

Bachelor’s degree in computer science or related technical field or equivalent work experience.

Job Type

Full-time

Benefits

• Health insurance
• Paid time off

Schedule

Monday to Friday
On call

Location: Pune, India