Technical Support Engineer

Emerge; India; Remote; INR 4,753,000 - 6,654,000; Full time

Benefits offered by this job

Fully Remote

Peer Community

Ongoing Support

Tailored Compensation

Job summary

Huzzle is seeking a Junior Support Engineer for a fully remote, independent contractor role supporting life sciences customers. You’ll debug issues across Next.js, React, Node.js, Supabase, and SQL, working with engineering, product, and QA to resolve customer problems.

You’ll draft professional customer communications, own issues end-to-end, and help improve platform reliability and performance while growing your technical skills in a collaborative, international team.

Qualifications

• Strong JavaScript/TypeScript skills with modern frameworks.
• Hands-on work with Next.js, React, Node.js, Supabase and SQL.
• Excellent debugging, troubleshooting and problem solving.
• Ability to own issues end-to-end and communicate clearly.

Responsibilities

• Learn and understand the Next.js/React/Node.js/Supabase codebase.
• Investigate customer-reported issues and reproduce bugs.
• Trace errors using AI-powered tools and identify root causes.
• Debug both frontend and backend APIs, databases and logic.
• Implement maintainable fixes with TypeScript across the stack.
• Improve edge-case handling, reliability and performance.
• Draft clear customer emails explaining issues and fixes.
• Provide calm, empathetic support during high-pressure cases.
• Collaborate with product/QA/engineering to prioritize fixes.
• Assist with patch releases and platform improvements.
• Update internal docs, runbooks and knowledge base articles.

Skills

JavaScript

TypeScript

Debugging

Troubleshooting

Independent work

English communication

Customer communication

Version control

Production features

AI tooling

SaaS/startup experience

Tools

Next.js

React

Node.js

Supabase

SQL

Job description

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

About the Company

Our client is a rapidly growing AI-powered software company transforming digital validation processes within the pharmaceutical, biotechnology, and medical device industries. Their platform leverages artificial intelligence and automation to dramatically reduce validation timelines and costs, helping regulated organizations accelerate innovation while maintaining compliance and quality standards.

As a fast-growing scale-up, the company offers the opportunity to work on meaningful technology that directly impacts life sciences teams around the world.

Job Summary

We are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies.

As the first point of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. You’ll work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack.

Key Responsibilities

• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase.
• Investigate customer-reported issues and reproduce bugs within the application.
• Use Cursor or similar AI-powered development tools to trace errors and identify root causes.
• Debug front-end and back-end systems, including APIs, databases, and application logic.
• Implement maintainable fixes using TypeScript across the application stack.
• Improve edge-case handling, reliability, and overall application performance.
• Draft clear and professional customer emails explaining issues, resolutions, and next steps.
• Provide calm and empathetic support during high-pressure customer situations.
• Collaborate with product, QA, and engineering teams to prioritize and resolve issues.
• Assist with patch releases and ongoing platform improvements.
• Update internal documentation, runbooks, and knowledge base articles to improve future support processes.

• Experience developing applications using JavaScript and TypeScript.
• Hands-on experience with Next.js, React, Node.js, Supabase, and SQL.
• Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail.
• Ability to work independently, take ownership of issues, and drive resolutions to completion.
• Excellent written English communication skills and the ability to explain technical concepts to non-technical users.
• Comfortable communicating directly with customers and diagnosing technical issues in a professional manner.
• Experience using modern development workflows, version control systems, and software engineering best practices.
• Experience independently shipping software features or contributing to production applications is preferred.
• Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus.
• Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.

Fully Remote: Work from anywhere with international teams

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement

Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals