Technical support Engineer

Sprinto; India; Remote; INR 400,000 - 600,000; Full time

Benefits offered by this job

Remote First Policy

5 Days Working With FLEXI Hours

Group Medical Insurance

Group Accident Cover

Company Sponsored Device

New Skill Development Policy

Job summary

Sprinto is seeking a skilled technical support representative to enhance customer experience and troubleshoot integrations. The ideal candidate will have 2-4 years of technical support experience and strong communication skills.

This role involves addressing customer queries through various channels and managing outages effectively. Benefits include a remote-first policy and flexible working hours.

Qualifications

• 2-4 years of customer or technical support experience.
• Skilled communicator with proven technical troubleshooting abilities.
• Hands-on experience with cloud platforms and API integrations preferred.

Responsibilities

• Provide fast, effective customer support across multiple channels.
• Troubleshoot integrations and cloud infrastructure issues.
• Identify trends and elevate crucial feedback to improve documentation.
• Manage critical outages by collaborating with technical teams.

Skills

Customer support experience

Technical troubleshooting

API integrations

Cloud platforms

Communication skills

Job description

Sprinto is anAutonomous Trust Platformthat centralizes trust requirements acrosssecurity frameworks, vendors, and customers. Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’veraised$31.8Min funding to fuel our mission. Trusted by over3,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With300+ native integrationsand AI-driven automation, Sprinto supports200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks. Founded in 2020by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Your Mission

Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.

What does a typical day look like?

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
• Proactively identify emerging trends, elevate crucial feedback, and improve documentation.
• Stay on the cutting-edge of product developments and security compliance.
• Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

What would make you a good fit for this role?

• 2-4 years of customer or technical support experience.
• Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
• Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
• Calm under pressure, empathetic, patient, and customer-focused.
• Familiarity with Freshdesk is a bonus.

Benefits at Sprinto

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• New Skill Development Policy