Technical Support Engineer

Alation; Chennai District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Alation is seeking a Senior Technical Support Engineer in Chennai to provide high-level enterprise software support and debugging across complex integrations with the Alation platform.

You will troubleshoot Linux environments, work with PostgreSQL/NoSQL databases, and diagnose REST API-driven issues, contributing to knowledge bases and enabling teams globally.

Qualifications

• CS degree and 5+ years of experience as a support engineer for enterprise software.
• Experience troubleshooting Linux systems and running shell commands.
• Strong knowledge of relational databases and SQL.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with REST APIs and web servers such as Apache/Nginx.

Responsibilities

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one support area and serve as SME for internal and external customers.
• Contribute to the Support Knowledge Base with documentation and runbooks.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.

Skills

Linux troubleshooting

SQL

Java

Python

REST APIs

Web servers

Troubleshooting

Education

CS degree

Tools

PostgreSQL

Apache

Nginx

Elasticsearch

MongoDB

Hadoop ecosystem (Hive/HBase)

Job description

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100. As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed. Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.

Job Description: Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Join us! We are looking for an experienced Senior Technical Support Engineer to join our advanced support team. You will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What you'll be doing:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.

You should have:

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
• Open to work in Rotational Shifts.
• Experience troubleshooting Linux and running shell commands.
• Experience with Relational Databases, such Oracle and Postgres.
• SQL is a must.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with Web servers, such as Apache and Nginx.
• Experience with REST APIs

A big plus if you have:

• Postgres (DB internals)
• JDBC drivers
• Elasticsearch, NoSQL, MongoDB
• Hadoop Ecosystem (Hive, HBase)

Alation, Inc. is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify.

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation? Market-Leading Data Catalog Provider High-growth, collaborative environment with diverse and inclusive teams Continuous learning, enrichment and development opportunities Competitive pay and health offerings including commuter benefits Flexible time off to relax and recharge