Sr. Technical Support Engineer

Alation; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alation seeks an experienced Senior Technical Support Engineer to join our advanced support team in India. You will provide high-level technical support, help customers integrate with the Alation platform, and troubleshoot complex issues.

You will also act as an escalation point for customers and internal teams. You will specialize in at least one support area, contribute to the knowledge base, and participate in enablement sessions.

Qualifications

• CS degree and 5+ years in enterprise software support
• Willing to work rotational shifts
• Experience troubleshooting Linux and shell commands
• SQL proficiency with Oracle or PostgreSQL
• Ability to diagnose and debug Java and/or Python applications
• Experience with web servers such as Apache and Nginx
• Experience with REST APIs

Responsibilities

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
• Troubleshoot and debug complex issues on the Alation platform
• Contribute to the Support Knowledge Base with KB articles and runbooks
• Facilitate internal and external technical enablement sessions
• Build and use lab setups to replicate and resolve problems
• Open to working in shifts aligned to customer requirements

Skills

Linux troubleshooting

SQL

Java

Python

REST APIs

Web servers

Education

CS degree

Tools

Oracle

PostgreSQL

Apache

Nginx

Job description

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.

As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You're Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

We are looking for an experienced Senior Technical Support Engineer to join our advanced support team. You will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You'll Be Doing

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.
• Open to working in shifts, to aligned to customer requirements

You Should Have

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
• Open to work in Rotational Shifts.
• Experience troubleshooting Linux and running shell commands.
• Experience with Relational Databases, such Oracle and Postgres. SQL is a must.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with Web servers, such as Apache and Nginx.
• Experience with REST APIs

A big plus if you have experience in the following areas:

• Postgres (DB internals)
• JDBC drivers
• Elasticsearch, NoSQL, MongoDB
• Hadoop Ecosystem (Hive, HBase)

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. E-Verify and Right to Work.