Senior Technical Support Engineer – Japanese (JLPT N3+)

Alation India Pvt Ltd.; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Health offerings

Commuter benefits

Flexible time off

Continuous learning opportunities

Job summary

Alation India Pvt Ltd. is looking for an experienced Senior Technical Support Engineer to join our support team in Chennai. This role involves providing advanced technical support to customers and contributing to the knowledge base by authoring technical documentation.

The ideal candidate will have a CS degree and at least 5 years of experience, along with strong troubleshooting skills in Linux, SQL, and proficiency in Japanese. The position offers competitive pay, health benefits, and opportunities for continuous learning.

Qualifications

• At least 5 years of experience as a support engineer providing enterprise software application support.
• Experience diagnosing and debugging applications in Java or Python.
• Openness to work in rotational shifts.

Responsibilities

• Provide advanced-level technical support to Alation customers and partners.
• Contribute to the Alation Support Knowledge Base.
• Facilitate technical enablement sessions for customers.

Skills

Troubleshooting skills for Linux

SQL proficiency

Java application debugging

Relational Database experience

REST API experience

Reading and writing in Japanese

Education

CS degree

Tools

PostgreSQL

Apache

Nginx

Elasticsearch

Job description

Job Overview

Alation is a leading data intelligence platform that helps enterprises harness data and AI. We are looking for an experienced Senior Technical Support Engineer to join our advanced support team.

Responsibilities

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one support specialization area and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, and product documentation.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.

Qualifications

• CS degree and at least 5 years of experience as a support engineer providing enterprise software application support.
• Strong troubleshooting skills for Linux, shell commands, Relational Databases (Oracle, PostgreSQL); SQL proficiency is required.
• Experience diagnosing and debugging applications written in Java and/or Python.
• Experience with web servers such as Apache and Nginx.
• Experience with REST APIs.
• Proficiency in reading, writing, and conversing in Japanese.
• Open to work in rotational shifts.

Preferred Additional Skills

• Certification in Japanese language skills.
• Experience with PostgreSQL internals (Postgres DB internals).
• Experience with JDBC drivers.
• Experience with Elasticsearch, NoSQL, MongoDB.
• Experience with Hadoop ecosystem components such as Hive, HBase.

Benefits

• Competitive pay and health offerings.
• Commuter benefits.
• Flexible time off to relax and recharge.
• Continuous learning, enrichment, and development opportunities.
• High-growth, collaborative environment with diverse and inclusive teams.

Equal Employment Opportunity Statement

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, citizenship, or any other characteristic protected by law. The Company will provide reasonable accommodations for qualified applicants who have a need for an accommodation during the hiring process.