Technical Support Engineer

Oceaneering International Inc.; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

Oceaneering International Inc. invites applications for a technical support role focused on ROV, Survey, C-NAV and AGV equipment, based at our India center.

The position involves database management using helpdesk and knowledge base software, troubleshooting, and preparing customized reports for management. You will handle onshore/offshore support calls, prepare technical procedures, and build a searchable knowledge base from SME inputs.

Qualifications

• BE/B.Tech in Electronics, Electrical or Mechanical Engineering.
• Willing to work in rotational shifts (42.5 hours weekly).
• Knowledge of MS-Office and computer fundamentals.
• Must be willing to Work from office as needed.
• 0-1 year experience in Support Operations.

Responsibilities

• Resolve queries related to ROV, Survey, C-NAV and AGV equipment with real-time troubleshooting.
• Handle HLS calls for onshore and offshore operations, maintaining SLAs.
• Issue License Keys to customers for data subscriptions using C NAV software tools, maintaining SLAs.
• Prepare and verify technical procedures and documentation for offshore and onshore personnel.
• Create a technical database from SME inputs for future reference.
• Manage databases using helpdesk and knowledge base software with precision.
• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
• Identify trends for detailed data analysis.

Skills

MS-Office

English communication

Multitasking

Teamwork

Problem solving

Education

B.Tech in Electronics / Electrical / Mechanical Engineering

Tools

Computer fundamentals

Job description

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries.

About the Team

Overview

Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.

Job Description

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

Responsibilities

ESSENTIAL

• Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
• Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
• Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
• Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
• Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
• Identify, Evaluate, and Interpret trends for detailed analysis of data.

NON-ESSENTIAL

• Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
• Undertake continuous improvement training programs and specific projects as instructed by management.
• Assist Engineers with all technical support functions.
• Handle escalated queries from Administrators.
• Assist with any other duties as and when required.

Safety

• Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
• Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
• Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

• Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
• Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

Qualifications

REQUIRED

• B. Tech in Electronics /Electrical/Mechanical Engineering
• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS-Office and computer fundamentals
• Must be willing to Work from office as and when needed.

DESIRED

• 0-1-year experience in Support Operations

Knowledge, Skills, Abilities and Other Characteristics

• Excellent Verbal & Written Communication Skills in English
• Creative thinking and teamwork skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback.
• Able to perform multitasking.
• Ensures that others involved in a project or effort are kept informed about developments and plans