Technical Support Engineer

NetApp; Bengaluru; Híbrido; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

NetApp is seeking a Technical Support Engineer 2 to deliver post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP.

You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs to identify root causes, and provide effective solutions while collaborating with cross-functional teams on next-generation data center technologies.

Formación

• 3 to 5 years in technical support, storage administration, or infra support.
• Strong troubleshooting and root cause analysis skills.
• Excellent verbal and written communication in English.
• Experience in two or more of the listed areas.

Responsabilidades

• Provide post-sales technical support for NetApp storage and cloud solutions.
• Troubleshoot hardware, software, and cloud infrastructure issues.
• Analyze logs and identify root causes to deliver effective solutions.
• Collaborate with cross-functional teams to support next-gen data center technologies.

Conocimientos

Root cause analysis

Troubleshooting

Cloud platforms

Kubernetes

Linux/Windows administration

Verbal and written English

Educación

Bachelor’s degree in CS/EE/IT or related field

Industry storage/cloud certifications preferred

Herramientas

VMware

Hyper-V

Citrix

AWS

Azure

GCP

Descripción del empleo

Job Summary

As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.

Job Requirements

Skills

3 to 5 years of experience in technical support, storage administration, or infrastructure support. Strong troubleshooting and root cause analysis skills. Excellent verbal and written communication skills in English. Experience in two or more of the following areas:

• NetApp storage solutions and Data ONTAP
• NAS/SAN storage technologies
• Linux/UNIX or Windows administration
• Data protection and backup technologies
• Virtualization platforms (VMware, Hyper-V, Citrix)
• Cloud platforms (AWS, Azure, GCP) and Kubernetes
• Storage performance tuning and high-availability solutions
• Enterprise application interoperability and infrastructure support

Education

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.
• Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.