Technical Support Engineer

NetApp; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

NetApp Inc. is seeking a Technical Support Engineer to deliver enterprise-level support for NetApp Storage hardware and software. You will diagnose issues, provide timely resolutions, and become a trusted point of contact for customers.

The role requires strong customer service, deep troubleshooting skills, and familiarity with storage architectures and networks. Hybrid work arrangements apply, with in-office expectations discussed during recruitment.

Qualifications

• Two+ years in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Solid understanding of storage hardware architecture and RAID.
• Experience with Ethernet, storage networks, and multi-protocol environments.

Responsibilities

• Provide Tier II technical support to enterprise clients, resellers, and third-party providers.
• Troubleshoot and provide solutions via phone, web, and email.
• Act as liaison between customers and Engineering during escalations.
• Collaborate with cross-functional teams to resolve complex issues.
• Continuously develop skills using NetApp learning resources.
• Willing to work in shifts (4AM IST to 6PM IST) and weekends.

Skills

Storage Architecture

Windows/Linux OS

Networking TCP/IP

FC/FCoE/iSCSI

VMware/Hyper‑V

S3 cloud storage concepts

Education

Two years of experience in Technical Support

Tools

CISCO switches

Brocade switches

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.simply, we’d like to meet you.

Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.
• Willing to work in shifts (4AM IST to 6PM IST) and weekends.

Job Requirements

• Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
• Possesses a solid understanding of Storage Hardware Architecture, including Partitioning and RAID
• Exhibits comprehensive knowledge of Operating Systems, such as Windows 2008, 2012, and Linux
• Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
• Holds practical expertise in managing FC and IP switches from vendors like CISCO and Brocade
• Capable of identifying and resolving Storage/Host connectivity issues efficiently
• Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
• Familiar with popular hypervisors, including VMware and Hyper‑V
• Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
• Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
• Proficient in Unix operating systems
• Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
• Hands‑on experience with Enterprise Storage solutions
• Understands block storage systems
• Possesses knowledge of S3 cloud storage concepts

Education

• Over two years of experience in a Technical Support setting

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.