Technical Support Engineer

codingcircle; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Limitless growth opportunities

Benefits for work-life balance

Job summary

Salesforce is seeking a Developer Support Engineer in Bengaluru. This full-time role involves assisting developers with Salesforce APIs, troubleshooting integration issues, and creating knowledge base materials. Key responsibilities include resolving customer service challenges and supporting the developer community.

Ideal candidates have Salesforce CRM experience and relevant certifications. Join Salesforce and unleash your potential while delivering exceptional customer experiences.

Qualifications

• Previous experience with Salesforce.com CRM and its technologies.
• Experience as a committer in an Open Source project is a plus.
• Salesforce.com Certified Administrator (ADM201 Certified).
• Salesforce.com Certified Advanced Administrator (ADM211 Certified).
• Salesforce.com Certified Developer (DEV401 Certified).

Responsibilities

• Assist third-party developers to troubleshoot their integration with Salesforce.com APIs.
• Write sample code, client libraries, and contribute to Open Source projects.
• Resolve customer service issues and manage complex customer problems.
• Assist with the design and delivery of product and technical training.

Skills

Salesforce.com CRM

Open Source project experience

Salesforce.com Certified Administrator

Salesforce.com Certified Advanced Administrator

Salesforce.com Certified Developer

Job description

Salesforce Bangalore Full‑time Fresher Not Disclosed Posted 2 days ago

Company : Salesforce

Job ID : JR343679

Posted On : 27 May 2026

Job Type : Full time

Job Category : Customer Success

Location : India – Hyderabad / India – Bangalore

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Scope

Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.

We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week (Ex: Tue – Sat, Wed – Sun).

While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time.

EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time.

APAC hours – 5.30 AM IST onwards. Work hours are subject to change depending on Business needs.

Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time).

Role & Responsibilities

• Assist third‑party developers to troubleshoot their integration withSalesforce.com APIs, Apex, Visualforce and implementation of othersalesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Write sample code, client libraries, and contribute to Open Source projects.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
• Resolve customer service issues and skillfully manage complex customer service problems.
• Manage customers’ expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Define and describe technical best practices.
• Identify product and services up‑sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
• Complete assigned project responsibilities.
• Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required

• Previous experience withSalesforce.com CRM and its technologies.
• Experience as a committer in an Open Source project is a plus.
• Salesforce.com Certified Administrator (ADM201 Certified)
• Salesforce.com Certified Advanced Administrator (ADM211 Certified)
• Salesforce.com Certified Developer (DEV401 Certified)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.