Technical Support Associate | Customer Service

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a capable Technical Support Specialist to deliver high-quality assistance to customers via phone, email, or chat. The role focuses on troubleshooting complex issues, collaborating with internal teams, and documenting resolutions to improve service quality.

The ideal candidate possesses strong technical knowledge, excellent communication, and the ability to work efficiently in a fast-paced environment while prioritizing tasks and maintaining customer

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical knowledge

Communication

Prioritization

Analytical troubleshooting

Customer support tools

Cross-functional collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.