Technical Support Associate

Talent Acquaintance; Lucknow; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and build knowledge about products and services to improve customer satisfaction.

The role emphasizes strong communication, analytical skills, and adaptability to rapidly changing technologies, ensuring long-term customer loyalty.

Qualifications

• Candidates should understand technical concepts and principles.
• Excellent communication and interpersonal abilities are required.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills are essential.
• Experience using customer service software and tools is preferred.
• Quick learner capable of adapting to new technologies.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Prioritization

Problem solving

Customer service software

Adaptability

Tools

Customer service tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.