Technical Support Associate

Talent Acquaintance; Khordha; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Odisha seeks a Customer Support Executive to provide technical assistance to customers via phone, email, or chat, and resolve issues promptly.

You will build product knowledge, collaborate with teams, analyze feedback, and foster long-term customer loyalty through strong relationships.

Qualifications

• Solid grasp of technical concepts.
• Excellent communication and interpersonal skills.
• Capable of multitasking in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Experience with customer service software desired.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure loyalty and retention.

Skills

Strong communication skills

Technical understanding

Customer service experience

Analytical skills

Learn quickly

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.