Technical Support Associate

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 460,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support Specialist in Coimbatore, Tamil Nadu to provide technical assistance to customers via phone, email, or chat. The role requires troubleshooting complex issues, building product knowledge, and ensuring customer satisfaction.

Ideal candidates will have strong technical understanding, excellent communication, and the ability to adapt quickly to new technologies while maintaining focus in a fast-paced environment.

Qualifications

• Strong understanding of technical concepts is essential.
• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills are important.
• Experience with customer service software and tools is preferred.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical knowledge

Communication skills

Time management

Problem-solving

Adaptability

Customer service software

Tools

Customer service software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.