Technical Support Analyst

Righttalentrightnow; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A recruitment firm is looking for a Technical Support Analyst specializing in Finance & Accounting. The role requires 5-7 years of experience in technical support, leading support activities, and mentoring colleagues. You'll act as the primary point of contact for clients and vendors, assisting with pre-sales activities as well. Ideal candidates will possess a graduation degree and a strong understanding of the finance sector. This position is based in Bangalore, India, with specific work hours.

Qualifications

• 5-7 years of experience in technical support, preferably in finance or accounting.
• Ability to lead high-complexity support activities independently.
• Strong mentoring and training skills.

Responsibilities

• Lead high-complexity tier-two support activities independently.
• Assist team members with their work.
• Provide technical guidance to colleagues.
• Serve as point of contact for clients and vendors.
• Support pre-sales activities and RFPs.

Skills

Technical support

Finance & Accounting knowledge

Mentoring

Client interaction

Education

Graduation

Job description

Job Description

Position: Technical Support Analyst – Finance & Accounting.

Location: Bangalore, India (Center of Excellence).

Work hours: 5:30 am‑2:30 pm or 6:30 am‑3:30 pm.

Industry: IT‑Software / Software Services / Testing.

Experience Required: 5‑7 years.

Qualification: Graduation.

Responsibilities

• Lead high‑complexity tier‑two support activities independently.
• Assist intermediate and associate level colleagues with assigned work.
• Provide technical and subject‑matter guidance.
• Shape and define work priorities and stakeholder deliverables, ensuring successful delivery.
• Act as day‑to‑day point of contact for clients, vendors, and partners, serving as an escalation point for team members and external stakeholders.
• Mentor and train associate and intermediate colleagues, acting as a role model.
• Support the business development team with pre‑sales activities and RFPs.
• Keep up‑to‑date on industry and job‑related trends and best practices to maintain alignment with product vision.
• Perform other duties as assigned.