Technical Specialist SAP Support

Empower India

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading company in financial services seeks a Technical Specialist SAP Support in Bengaluru. The successful candidate will be deeply involved in SAP system implementation and provide ongoing support, working collaboratively with other technical teams. The role demands extensive SAP experience, problem-solving capabilities, and a commitment to continuous improvement within a flexible work environment.

Qualifications

Minimum of 8 years relevant SAP experience.
Hands-on configuration experience required.
Experience in implementation of new SAP enhancements and conversions.

Responsibilities

Lead the gathering, documentation, and analysis of system and business requirements.
Design system solutions and write functional specification documents.
Coordinate with technical teams and perform unit testing.

Skills

SAP implementation

SAP configuration

Problem-solving

Training and mentoring

Education

Bachelor’s degree in computer science or equivalent experience

Job description

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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Position Highlights:
Empower is currently recruiting an Implementation expert in the SAP Financial Suite. Viewed as a proficient in SAP system implementation and support, this position presents an opportunity to an experienced SAP Business and Configuration professional to take the next steps in their career. As part of our established SAP team, under general direction the successful candidate will design, document, implement and support the SAP Policy Management (FS-PM) and SAP Claims Management (FS-CM) modules.
Duties & Responsibilities:
Leads the gathering, documentation and analysis of system and business requirements for complex multiplatform applications. Monitors and reviews the work of lower-level staff within assigned projects.
Design system solutions, write functional specification documents for various RICEFW objects, perform functional configurations, perform unit testing, coordinate integration testing, support user acceptance testing, and resolve issues reported during hyper-care.
Efficiently coordinate with other technical teams (ABAP, Security, Basis, Batch support).
Configures and customizes the most complex, multiplatform SAP application modules.
Develops and executes test plans for the most complex SAP application modules. Troubleshoots problems and recommends modifications to systems leadership and key stakeholders. Ensure delivery satisfies the system and business requirements.
Considered an expert in how in how the SAP Financial Suite integrates between different suite modules, to include feeds to the SAP FI module.
Troubleshoot reported system issues and resolve the issues as per priority levels.
Train and mentor less experienced SAP analysts. Function as a resource for colleagues with less experience.
Complete critical complex project tasks within defined milestones. Make recommendations for project resource requirements to project managers and/or systems leadership. Maintains requirements documentation, project tracking, and key stakeholder reporting metrics.
Work as on-call support (on rotation basis).
Suggest process and system improvements.
Qualifications:
Bachelor’s degree in computer science, Information Systems or Business or equivalent experience.
Minimum of 8 years relevant SAP experience. Hands on configuration experience required and required for this position.
Experience in implementation of new SAP enhancements and conversions.
The primary function of this role is to support the ongoing FS-PM and FS-CM support and implementation in the system.
Will serve as subject matter expert for the SAP for Financial Services Policy Management and Financial Services Claims Management modules.
A strong background in Integration with SAP Collections and Disbursements for Insurance FS-CD and Integration with a background in Annuity payment processes.
This position acts independently within assigned areas regarding SAP configuration and solution design.
‘Must be able to work with third party Vendors, and address deficiencies immediately and follow through with fixes.
Must be able to document, and test each and every test case for detailed unit, regression testing and be able to discuss and have awareness of each phase of implementation.
This role will during Implementation and Hypercare must be willing to work IST hours of 09.00 p.m. - 3.59 a.m. Able and willing to support implementation during US Business hours and work these hours on a rotational basis after implementation and post Go-live Hypercare period.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Seniority level