Senior Engineer-MS, Network

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Chennai to provide second-line support for IT infrastructure, monitor and resolve incidents, and restore services within SLA. The role emphasizes proactive ticket review and applying technical knowledge to fix issues with medium complexity.

You will work on IOS/SUP upgrades, handle routing/switching, and may contribute to project work as needed. On-site workplace with opportunities to grow in a global tech leader.

Qualifications

• Bachelor's degree in IT/Computing or demonstrated equivalent work experience.
• CCNP or equivalent certification is required or highly valued.
• Certifications relevant to the services provided carry additional weightage.

Responsibilities

• Provide second-line support for incidents and requests with medium complexity.
• Proactively review client tickets and resolve within SLA.
• Contribute to project work as needed.

Skills

Networking knowledge

Troubleshooting

Ticket review

Education

Bachelor's degree in IT/Computing

CCNP or equivalent certification

Tools

IOS

SUP2E

Cisco Catalyst OS

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Switching & Routing:
• Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR.
• DC handling experience will be an added advantage.
• Router switch complete knowledge to replace with production device.
• Should have hardware level trouble shooting knowledge (device hardware failure, line cars, sup engine, high CPU).
• Must have sound knowledge in stack configuration trouble shooting.
• Must have trouble shooting knowledge in switch routing.
• Should have knowledge about SDWAN, ISE.
• Must be familiar with - VLAN VTP STP VSS VDC VPC.
• Must be familiar with - OSPF EIGRP BGP PBR HSRP ACL.
• Wireless & SDWAN knowledge will be an added advantage.

Network Devices

• N7K-C7010 - N7K-SUP2E
• N5K-C5548UP N5K-C5596UP N5K-C5672UP
• N9K-C93108TC-FX N9K-C9396PX
• Cisco Catalyst C6500/C6800 Family
• Cisco Catalyst 9000 Family
• Cisco Catalyst 4500 Family
• Cisco Catalyst 3800/3600 Product Family
• Cisco Catalyst 3750X 3560X 2960X 2960 Plus Product Family
• ASR1000 Product Family
• ISR4000 Product Family

Academic Qualifications and Certifications

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role).

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.