Technical Specialist - Implementation

OneTrust; Bengaluru; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Equity RSUs

Annual bonus opportunities

Retirement account support

Paid parental leave

Career development opportunities

Privacy certification exam fees

Job summary

OneTrust is seeking a Technical Specialist to join our R&D Customer Engineering organization and help drive innovation across the AI Governance portfolio. This role blends software engineering depth with customer-facing solution architecture to solve governance challenges through hands-on implementations and demonstrations.

You will design, build, validate, and operationalize customer solutions using OneTrust products, APIs, workflows, and extensibility frameworks while contributing to future

Qualifications

• 8+ years of software engineering, solutions engineering, technical consulting, customer engineering, or forward deployed engineering roles.
• Experience building integrations, APIs, automations, and cloud-based solutions.
• Strong troubleshooting, debugging, and root-cause analysis skills.
• Experience working directly with enterprise customers on technical implementations.
• Familiarity with AWS, Azure, or GCP cloud platforms.
• Strong communication skills translating technical concepts into business outcomes.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.

Responsibilities

• Build customer-facing solutions by developing demos, proof-of-value implementations, integrations, automations, and accelerators.
• Troubleshoot complex issues through hands-on troubleshooting and implementation support.
• Extend platform capabilities using APIs, SDKs, workflows, AI technologies, and cloud services.
• Accelerate AI Governance adoption across inventories, risk assessments, governance workflows, and model oversight.
• Create reusable assets including reference architectures, playbooks, and solution blueprints.
• Influence product strategy by identifying adoption barriers and opportunities for investment.
• Prototype and validate new concepts using AI technologies and emerging engineering approaches.

Skills

Software Engineering

Solutions Engineering

Technical Consulting

Customer Engineering

Forward Deployed Engineering

Integrations

APIs

Automation

Cloud-based solutions

Education

Bachelor's degree in Computer Science/Engineering/Information Systems

Tools

AWS

Azure

GCP

Job description

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Strength in Trust

OneTrust’smission is to enable innovation through the responsible use of data and AI.We believe that ensuring data is trustedshouldn’tslow teams down - it should acceleratewhat’spossible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AIrepresentingthe latest and most impactful expansion ofdata yet,OneTrustis once again redefining what responsible innovation looks like.

OneTrust, the AI‑Ready Governance Platform™,unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale.Trusted by thousands of organizations worldwide,OneTrustis shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

OneTrust is seeking a Technical Specialist to join our R&D Customer Engineering organization and help drive innovation across our AI Governance portfolio. This role combines the technical depth of a software engineer with the customer focus of a solution architect, helping strategic customers solve complex governance challenges through hands‑on solution development, integrations, demonstrations, and proof‑of‑value engagements.

You will leverage OneTrust products, APIs, workflows, integrations, and extensibility frameworks to rapidly design, build, validate, and operationalize customer solutions while influencing future product investments through real‑world implementation experience. This role aligns with the Design Partner Program’s model of sitting between solution architecture, customer engineering, and product development.

You will sit at the intersection of AI Governance, Privacy, Risk, Security, and Compliance, helping customers adopt responsible AI while influencing future platform investments through real‑world implementation experience.

Success in this role means accelerating customer adoption, reducing time-to-value, uncovering product opportunities, validating emerging concepts, and transforming customer‑specific solutions into repeatable implementation patterns that benefit the broader OneTrust ecosystem.

Your Mission

• Build customer-facing solutions by developing demonstrations, proof-of-value implementations, integrations, automations, and accelerators across AI Governance and adjacent OneTrust domains.
• Solve complex technical challenges through hands‑on troubleshooting, root cause analysis, and implementation support for strategic customer engagements.
• Extend platform capabilities using APIs, SDKs, workflow automation, AI technologies, and cloud services without modifying OneTrust's core product codebase.
• Accelerate AI Governance adoption across AI inventories, risk assessments, governance workflows, compliance operations, model oversight, and responsible AI programs.
• Create reusable assets including reference architectures, implementation playbooks, solution blueprints, and best‑practice guidance that can scale across customers.
• Influence product strategy by identifying adoption barriers, implementation gaps, emerging customer needs, and opportunities for future platform investment.
• Leverage Modern AI Technologies andutilize AI‑assisted development tools, AI agents, cloud-native services, and emerging engineering approaches to rapidly prototype and validate new solution concepts. Evaluate new AI technologies and integration opportunities relevant to OneTrust's AI Governance ecosystem.

You Are

• A hands‑on builder who enjoys turning ideas into working solutions.
• Deeply technical and comfortable working across multiple product domains.
• Experienced in troubleshooting, integration design, and enterprise SaaS implementations.
• Customer‑focused and motivated by delivering measurable business outcomes.
• A systems thinker who can connect business requirements to scalable technical solutions.
• Passionate about AI Governance, Responsible AI, and emerging AI technologies.
• Comfortable operating in ambiguous environments while balancing innovation and execution.

Your Experience Includes

Required Qualifications

• 8+ years of experience in Software Engineering, Solutions Engineering, Technical Consulting, Customer Engineering, or Forward Deployed Engineering roles.
• Experience building integrations, APIs, automations, and cloud‑based solutions.
• Strong troubleshooting, debugging, and root‑cause analysis skills.
• Experience working directly with enterprise customers on technical implementations.
• Familiarity with AWS, Azure, or GCP cloud platforms.
• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

Preferred Qualifications

• Experience with AI Governance, Risk Management, Privacy, Compliance, Security, or Governance platforms.
• Familiarity with LLMs, AI Agents, Model Governance, and Responsible AI frameworks.
• Knowledge of frameworks such as NIST AI RMF, ISO 42001, EU AI Act, ISO 27001, or related governance standards.

Where we Work

We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

As an employee at OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview .You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.