Technical Solution Consultant

Hewlett Packard Enterprise Development LP; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Hewlett Packard Enterprise Development LP in Bengaluru seeks a Technical Solution Consultant to resolve hardware and software issues for internal and external clients. The role emphasizes on-site work at an HPE office, with a strong focus on customer service, problem solving, and collaboration with Sales Pursuit and support teams.

The candidate should have 1–3 years of relevant tech experience, plus apprenticeship or associate degree, and excellent verbal and written communication skills.

Qualifications

• Apprenticeship or certification completed.
• 1–3 years experience in relevant technologies and customer environments.
• Excellent verbal and written communication skills.
• Experience troubleshooting in a technical environment.
• Software and hardware knowledge of computing, storage and peripherals.
• Superior customer service skills and familiarity with case management tools.

Responsibilities

• Resolve hardware and software issues from incoming internal or external contacts.
• Respond to service, product, technical, and customer questions on features, specs, and repairs based on entitlement.
• Proactively assist internal or external businesses and end users to avoid or reduce problems.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Add case resolution to the knowledge management system (KMS).
• Represent the company in face-to-face client locations, industry events, or meetings.
• Engage teams to meet SLA demands and support the Sales Pursuit team as needed.

Skills

Verbal communication

Written communication

Troubleshooting

Customer service

Phone & remote support

Case management

E-support knowledge

Education

Apprenticeship/certification

Associate degree

1–3 years relevant tech experience

Tools

Case management databases

E-support platforms

Job description

Technical Solution Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre‑sales, post‑sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
• Respond to service, product, technical, and customer‑relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission‑critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Add case resolution to KMS.
• Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

What you need to bring:

Vocational: apprenticeship/certification completion. May be technical or non‑technical. May include on‑the‑job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post‑high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience. 1‑3 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Excellent verbal and written communication skills in language to be supported. Experience in troubleshooting in a technical environment. Excellent analytical and problem solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support experience. E‑support experience and knowledge. Understand the customer to be an advocated for the customer.

What We Can Offer You:

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

Job:

Services Job Level: Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Please click here: Equal Employment Opportunity.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights. Equal Employment Opportunity is the Law. Equal Employment Opportunity is the Law - Supplement E‑Verify (US & PR only) HPE is an E‑Verify employer. E‑Verify is an Internet-based system that compares information from an employee’s Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit to us does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.