Technical Services Engineer (Night Shift)

RateGain; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology provider in the travel industry is seeking a Technical Services Engineer (Night Shift) to join their team. In this role, you will design and implement integration solutions, onboard new partners, and resolve technical issues. The ideal candidate should have 5+ years of production code experience, client-facing background, and skills in Python and SQL. You will also collaborate with cross-functional teams to enhance operational efficiencies and support customer requirements. This position is located in Dadri, Uttar Pradesh, India.

Qualifications

• 5+ years of experience writing and deploying production code.
• 3+ years of client-facing and customer service experience.
• Experience with Google Big Query or similar SQL environment.

Responsibilities

• Be part of discovery with customers for optimal data exchange.
• Lead new partner onboarding through various integrations.
• Resolve client concerns related to our integrations.
• Improve data collection web applications with Engineering support.

Skills

Production code writing and deployment

Client-facing experience

Python coding or scripting with REST APIs

Web or app development and deployment

Google Big Query or similar SQL environment

Debugging and troubleshooting skills

Job description

Technical Services Engineer (Night Shift)

About Us: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. RateGain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence. For more information, visit www.rategain.com.

About Adara

Adara, the global leader in permissioned data and verified identity, combines the power of global data consortiums to inform its 1 billion digital identities with over 22 billion data elements across 130 countries and serving Global 2,000 customers. Whether informing digital marketing, programmatic advertising, search, identity and verification, or stopping fraud, Adara provides you more customers, less friction and better outcomes.

Adara is seeking a Technical Services Engineer to join the Technical Services team. As a Technical Services Engineer, you will own the design, implementation and delivery of integration solutions enabling Adara to receive data from Adara’s data providers and consortium partners. In addition, you will be responsible for developing tools and dashboards to facilitate automation of repeatable work and data integrity.

Responsibilities

Onboarding Integrations

• Be part of the discovery process with customers, consortium partners and data providers to understand the customer specific requirements and propose solutions for optimal data exchange.
• Lead and assist new partner and client onboarding through Web SDK implementation, batch-file processing, and API integrations.
• Provide guidance and recommendations on website/tag management configurations to achieve client use case and business needs.
• Assist in onboarding new customers on Adara's Consortium and implementation of customer batch-file ingestion.

Post Deployment

• Work independently and/or collaboratively with internal teams as well as our clients to resolve client concerns, questions, and technical issues in a professional and timely manner related to our Web SDK, API, or legacy pixel integrations.
• Communicating and explaining technical concepts (limitations, requirements, functionality) to a wide range of audiences (both technical and marketing-focused).
• Continuously improving internal processes and technical troubleshooting reference materials in Confluence.
• Data auditing, analysis, and configuration for customers/partners.

Engineering and Cross-functional Collaboration

• Improve and maintain data collection web applications and APIs with support from Engineering.
• Drive the continuous improvements of our implementation methodology by collaborating with our Product, Data Science, and Engineering teams.
• Communicate and collaborate across multiple cross-functional team members to support Adara’s Consortium customers.
• Drive and/or develop enhancements for automations for operational efficiencies and dashboards for monitoring.
• Develop sample applications considering customer’s specific requirements to demonstrate how data can be exchanged between Adara and customer’s platforms.

Skills Required

• 5+ years of experience writing and deploying production code.
• 3+ years of client-facing and customer service experience.
• Preferably with experience coding (Python) or scripting with REST APIs.
• Experience with Web or App development and deployment.
• Experience with Google Big Query (or similar SQL environment) and creating data ingestion pipelines from multiple online and offline sources.
• Solid debugging and troubleshooting skills.
• Understanding of marketing technology (Martech) landscape a plus.
• Understanding of Tag Management platforms such as Google Tag Manager, Tealium, etc. a plus
• Data Management and cross platform management skills a plus