Technical Service Support Specialist

Cummins; NTR; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cummins in Vijayawada (AP) seeks a technically skilled professional with an electrical background and 8+ years in a related role. You will manage data center operations, ensure compliance, and maintain regular customer communications with reports to meet service level agreements.

Strong collaboration and problem-solving abilities are essential to troubleshoot complex issues and drive reliable service delivery.

Qualifications

• BE/BTech in Electrical or Electronics or equivalent experience.
• 8+ years of experience in a technical role, preferably with electrical background.
• Data center exposure and SLA reporting are preferred requirements.

Responsibilities

• Work Location is Vijayawada (AP).
• Take care of the Data center and ensure compliance, including frequent customer connect, sharing reports, and meeting the SLA.

Skills

Collaborates

Communicates effectively

Customer focus

Manages complexity

Diagnostics Application

Electronic Service Tool Application

Service Capability

Service Documentation

Technical Escalation

Values differences

Education

BE/B TECH in Electrical or Electronics

Tools

Data center tools

Job description

Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer‑centric solutions.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Service Capability, Capacity and Coverage
• Service Documentation
• Technical Escalation
• Values differences

Education, Licenses, Certifications

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required in BE/B TECH in Electrical or Electronics.

Experience

• Intermediate level of relevant work experience required. Prior experience in a technical role is preferred with 8+ years of experience.

Responsibility

• Work Location is :Vijayawada (AP)
• Preferably an engineer with electrical back ground will be an added advantage ,needs to take care of the Data center and all the compliance including frequent customer connect sharing the reports and meeting the SLA