Technical Service Desk Engineer

Talent Acquaintance; Ernakulam; Vor Ort; INR 250.000 - 380.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer support professional to provide technical assistance via phone, email, or chat. The role focuses on troubleshooting complex technical issues and maintaining deep product knowledge to enhance customer satisfaction.

You will collaborate with internal teams, analyze feedback, and build lasting relationships with customers to ensure loyalty and retention. Strong communication and adaptability are essential in a fast-paced environment.

Qualifikationen

• Proficient understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.

Aufgaben

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Kenntnisse

Technical concepts

Communication skills

Prioritization

Problem solving

Customer service tools

Adaptability

Jobbeschreibung

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.