Delivery Manager Cloud & Managed Services

Artizent; Hyderabad, Coimbatore District, Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Artizent in Bangalore, Hyderabad and Coimbatore seeks an experienced Delivery Manager to lead 24x7 IT operations across cloud, hybrid on‑premises and databases. You will own service delivery, SLA compliance and stakeholder governance.

Key duties include managing 24x7 support, ITIL processes, incident response and cost optimisation while guiding delivery teams and customer relationships for complex engagements.

Qualifications

• 10+ years in IT operations or managed services.
• Minimum 3 years in a delivery leadership role.
• Experience managing 24x7 operations against defined SLAs.
• Strong ITIL practices and service-management knowledge.
• Experience with AWS and/or Azure cloud and hybrid infra.

Responsibilities

• Own end-to-end delivery of IT operations and managed services.
• Manage 24x7 support operations and ensure SLA/KPI commitments.
• Provide delivery leadership across AWS and/or Azure, hybrid infra and databases.
• Drive ITIL processes including incident, problem, change and service requests.
• Lead major incidents, escalations and root-cause analysis.
• Establish governance, reviews and reporting for services.

Skills

IT operations

Delivery leadership

24x7 support

Stakeholder management

Cloud operations

ITIL processes

Governance

Cost optimisation

Education

ITIL 4

PMP or PRINCE2

Tools

AWS

Azure

Job description

Position: Delivery Manager Cloud & Managed Services

Experience 10+ years.

Location: Bangalore, Hyderabad & Coimbatore

Role Overview

We are seeking an experienced Delivery Manager Cloud & Managed Services to lead 24x7 IT operations across cloud, hybrid on-premises and database environments. The role will be responsible for service delivery, SLA compliance, customer governance, operational excellence and stakeholder management.

Key Responsibilities

• Own end-to-end delivery of IT operations and managed services.
• Manage 24x7 support operations and ensure adherence to SLAs, KPIs and contractual commitments.
• Provide delivery leadership across AWS and/or Azure cloud, hybrid on-premises infrastructure and database services.
• Drive ITIL processes, including incident, problem, change and service-request management.
• Lead major-incident management, customer escalations and root-cause analysis.
• Establish effective governance mechanisms, service reviews and management reporting.
• Monitor service performance and implement continual service-improvement initiatives.
• Manage resource planning, shift coverage, capacity and team performance.
• Drive automation, service reliability, operational efficiency and cost optimisation.
• Manage delivery risks, commercial commitments and customer expectations.
• Build strong relationships with customers, technical teams and senior stakeholders.
• Coach delivery and operations teams to ensure service quality and accountability.

Required Experience and Skills

• 10+ years of experience in IT operations or managed services.
• Minimum 3 years of experience in a delivery leadership role.
• Proven experience managing 24x7 operations against defined SLAs.
• Strong understanding of ITIL processes and service-management best practices.
• Working knowledge of AWS and/or Azure, hybrid infrastructure and databases.
• Strong commercial, governance and management-reporting skills.
• Experience managing distributed infrastructure and operations teams.
• Excellent written and verbal communication skills.
• Strong stakeholder management, customer-facing and escalation-handling capabilities.

Required Certifications

• ITIL 4
• PMP or PRINCE2
• AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals (AZ-900)

Preferred Background

• Prior experience working in an IT services or managed-services organisation.
• Experience handling enterprise customers and complex service-delivery engagements.
• Exposure to cloud operations, automation, security, compliance and cost management.