Technical Project Manager

ZONO Tradetech Private Limited; Hyderabad; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

ZoTok is seeking a Technical Project Manager to own customer implementations from signed deal to go-live, bridging clients and engineering to translate business requirements into technical delivery and ensure on-time rollouts. You will discuss APIs and integrations with developers, and guide client leadership through detailed project plans.

With diverse ERP and distribution models, you will tailor plans, manage integrations with ERP, accounting and distributor systems, and the WhatsApp Business

Qualifications

• 6–10 years in software delivery
• 3+ years managing technical projects for external clients
• Strong understanding of APIs and data in SaaS environments

Responsibilities

• Plan and run client implementations end to end
• Lead client conversations and workshops with IT and business stakeholders
• Translate client requirements into technical specs and acceptance criteria
• Manage integrations with ERPs, accounting and distributor systems and WhatsApp Business API
• Collaborate with engineering on sprint planning and release readiness
• Handle scope changes and keep leadership updated on project health
• Build repeatable implementation playbooks and documentation

Skills

Technical project management

Client management

Agile/Scrum

REST APIs

ERP integrations

SaaS products

Data flows

Tools

Jira

Job description

ZoTok is an AI-powered conversational commerce platform that turns WhatsApp into a business automation engine. We help brands, manufacturers, distributors, and retailers streamline their order-to-cash processes using AI and WhatsApp Business. We are building India's first Network CRM for conversational commerce, powered by Agentic AI, with 2,000+ demos delivered in the last 6 months alone.

About the Role

We are looking for a Technical Project Manager to own customer implementations from signed deal to go-live. You'll be the bridge between our clients and our engineering team, translating business requirements into technical delivery and making sure every rollout lands on time.

This role needs someone who can talk APIs and integrations with our developers in the morning and walk a client's leadership through a project plan in the afternoon. Every client runs a different ERP, process and distribution model. Your job is to understand it, plan for it, and deliver.

The Basics

Experience: 6–10 years, with at least 3 years in technical project or delivery management

What You Will Do

• Own delivery: Plan and run client implementation projects end to end, covering scope, timelines, resources, risks and go-live.
• Lead client conversations: Act as the main point of contact for clients during delivery. Run kick-offs, requirement workshops, status reviews and escalations with business and IT stakeholders.
• Translate requirements: Convert client business processes into clear technical specifications, user stories and acceptance criteria for the engineering team.
• Manage integrations: Coordinate integrations with client ERPs, accounting and distributor systems, and the WhatsApp Business API. Understand data flows well enough to spot problems before they reach production.
• Work with engineering: Partner with developers, QA and Product on sprint planning, prioritization and release readiness. Keep delivery on track without losing quality.
• Manage change: Handle scope changes, trade-offs and expectations transparently, and keep leadership updated on project health.
• Improve the process: Build repeatable implementation playbooks, documentation and checklists so every rollout gets faster.

What Matters More than the Resume

• Technical Depth: You can hold your own with engineers on architecture, APIs and data, and you know when an estimate doesn't add up.
• Client Presence: You are calm and credible in front of clients, from IT teams to business owners, especially when things go wrong.
• Clarity: You write crisp plans, specs and status updates that nobody has to read twice.
• Ownership: You treat a client's go-live as your own deadline. You don't wait to be told, you drive.
• Experience: 6–10 years in software delivery, with at least 3 years managing technical projects for external clients.
• Technical Knowledge: Strong understanding of SaaS products, REST APIs, integrations, databases and the software development lifecycle. A hands-on engineering background is a strong plus.
• Client Interaction: Proven experience managing client stakeholders, requirement gathering, demos and escalations.
• Project Management: Agile/Scrum delivery, sprint planning and tools such as Jira or similar.
• Plus: Experience with ERP integrations (SAP, Tally or others), B2B SaaS implementations, supply chain or distribution, or WhatsApp/AI products. PMP or Scrum certification is an advantage.

Why Join ZoTok

At ZoTok, you'll work at the intersection of AI, WhatsApp and supply-chain commerce, a category-defining product in a $1 trillion+ General Trade market. You'll own delivery for real customers, work directly with engineering and leadership with minimal corporate layers, and see the impact of every go-live.

Fast-growing startup. Real ownership. A niche product with tremendous demand. Join us and be part of something truly extraordinary.