Growth & Campaign, Customer Success

ZONO Tradetech Private Limited; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

ZoTok is a fast-growing startup redefining WhatsApp commerce. This client-facing Growth and Campaign Operations role will own and execute omni-channel campaigns across Meta, Email, LinkedIn and Google for multiple clients, driving awareness, engagement and conversion.

You will also drive operations for our program management services, collaborating with Customer Success and Product teams at the intersection of campaign execution, data analysis and client growth strategy.

Qualifications

• Experience: 3-7 years in campaign management, performance marketing or growth roles - client-side or agency.
• Data & Reporting: Comfortable pulling reports, building dashboards and presenting campaign performance data to clients or internal stakeholders.
• Client Handling: Experience working directly with clients - managing expectations, collecting inputs and delivering results on time.
• Analytical Mindset: You look at numbers and ask why - not just what. Conversion analysis and campaign optimisation excite you.
• Plus: Experience in B2B marketing, conversational commerce, WhatsApp API platforms or SaaS growth is a strong advantage.

Responsibilities

• Run Campaigns: Plan, set up and execute omni-channel campaigns for multiple clients simultaneously and building relevant customer automation journeys.
• Track & Report: Pull campaign reports, track key metrics - open rates, click rates, conversion rates - and present performance summaries to clients on a regular basis.
• Analyse Conversions: Go beyond vanity metrics - understand which campaigns are driving orders, revenue and repeat purchases for each client and identify what is working.
• Optimise Campaigns: Based on performance data, suggest and implement improvements - audience segmentation, message timing, content tweaks and campaign sequencing.
• Client Coordination: Work directly with clients to understand their campaign goals, collect content and approvals, and ensure campaigns go live on time without delays.
• Grow Client Accounts: Identify growth opportunities within existing client accounts for new use cases, new campaign types, new audience segments and drive adoption.
• Platform Expertise: Become the internal expert on various Marketing channels and understand how they weave into WhatsApp as a central system for qualification, nurturing and conversion consistently.

Skills

Campaign management

Performance marketing

Growth mindset

Client handling

Analytical mindset

Job description

Zotok.ai is India’s first AI Native B2B Conversational commerce OS, that solves around 20+ use cases for businesses operating majorly in General Trade. Field Operations, Accounting Communication, Business WhatsApp groups intelligence, Digital Ordering to Cash Operations are just a few such problem statements that we solve daily for 300+ brands across Enterprise, SMB and family businesses pan India.

About the Role

This is not a traditional digital marketing role. This is a client-facing Growth and Campaign Operations role where you will own and execute campaigns (awareness, engagement, conversion) across Meta (Instagram, Facebook, WhatsApp), Email, Linkedin and Google.

Additionally, you would also be responsible to first-hand drive operations for our program management services, which would be upsold to our existing client base.

You will work closely with the Customer Success and Product teams - sitting at the intersection of campaign execution, data analysis and client growth strategy.

The Basics

• Experience: 3-7 years

What You Will Do

• Run Campaigns: Plan, set up and execute omni-channel campaigns for multiple clients simultaneously and building relevant customer automation journeys.
• Track & Report: Pull campaign reports, track key metrics - open rates, click rates, conversion rates - and present performance summaries to clients on a regular basis.
• Analyse Conversions: Go beyond vanity metrics - understand which campaigns are driving orders, revenue and repeat purchases for each client and identify what is working.
• Optimise Campaigns: Based on performance data, suggest and implement improvements - audience segmentation, message timing, content tweaks and campaign sequencing.
• Client Coordination: Work directly with clients to understand their campaign goals, collect content and approvals, and ensure campaigns go live on time without delays.
• Grow Client Accounts: Identify growth opportunities within existing client accounts for new use cases, new campaign types, new audience segments and drive adoption.
• Platform Expertise: Become the internal expert on various Marketing channels and understand how they weave into WhatsApp as a central system for qualification, nurturing and conversion consistently.

What We Are Looking For

• Experience: 3-7 years in campaign management, performance marketing or growth roles - client-side or agency.
• Data & Reporting: Comfortable pulling reports, building dashboards and presenting campaign performance data to clients or internal stakeholders.
• Client Handling: Experience working directly with clients - managing expectations, collecting inputs and delivering results on time.
• Analytical Mindset: You look at numbers and ask why - not just what. Conversion analysis and campaign optimisation excite you.
• Plus: Experience in B2B marketing, conversational commerce, WhatsApp API platforms or SaaS growth is a strong advantage.

Why ZoTok?

At ZoTok you will work at the cutting edge of WhatsApp commerce, running campaigns that directly impact client revenue and business outcomes. You will own growth for real businesses, see your work convert into orders and have a direct line of sight from campaign to revenue.

Fast-growing startup. Real ownership. A niche product with tremendous demand. Join us and be part of something truly extraordinary.