Technical Product Manager – Healthcare Customer Service Solutions - Chennai

UST; Chennai; Vor Ort; USD 909 - 1.705; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Product Manager to lead healthcare customer service solutions. This role requires a blend of product management expertise and a deep understanding of customer service operations. You will be responsible for defining product strategy, ensuring compliance with healthcare regulations, and leveraging data analysis to optimize product performance. Join a dynamic team that values innovation and collaboration, and make a significant impact in the healthcare sector. If you are ready to take on new challenges and drive meaningful change, this opportunity is perfect for you.

Qualifikationen

• 5+ years in product management, especially in healthcare.
• Strong knowledge of customer service operations and CRM systems.

Aufgaben

• Define product vision and strategy based on market trends.
• Engage with stakeholders and ensure compliance with healthcare regulations.

Kenntnisse

Product Management

Customer Service & CRM Expertise

Agile & Scrum Methodologies

Technical Knowledge

Data Analysis & Decision-Making

Healthcare Compliance & Regulations

Stakeholder Management

Tools

JIRA

Confluence

Jobbeschreibung

Technical Product Manager – Healthcare Customer Service Solutions - Chennai

Candidates ready to join immediately can share their details via email for quick processing: [e-mail]

Must-Have Skills:

• Product Management: 5+ years of experience, preferably in the healthcare domain.
• Customer Service & CRM Expertise: Strong understanding of customer service operations, CRM systems, contact center solutions, and patient communication platforms.
• Agile & Scrum Methodologies: Hands-on experience with Agile development, sprint planning, backlog management, and tools like JIRA and Confluence.
• Technical Knowledge: Familiarity with software development processes, API integrations, and cloud-based solutions.
• Data Analysis & Decision-Making: Ability to define and track KPIs, analyze product performance, and optimize features based on data-driven insights.
• Healthcare Compliance & Regulations: Knowledge of industry standards such as HIPAA, ensuring data security and regulatory compliance.
• Stakeholder Management: Strong communication and collaboration skills to engage with internal teams, customers, and executives.

Good-to-Have Skills:

• Product Strategy & Roadmap Development: Experience in defining long-term product vision based on market trends and customer needs.
• Experience in AI/ML & Automation: Understanding of AI-driven customer support, chatbots, and automation in contact center solutions.
• UI/UX Understanding: Ability to work with design teams to create user-friendly interfaces.
• Experience in Healthcare SaaS Products: Background in software products designed for healthcare customer service or patient engagement.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting