Technical Operations Manager

Google India Pvt Ltd; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Google India Pvt Ltd in Hyderabad is seeking a Manager, Technical Operations for gTech Ads Tools, Automation and Infrastructure. You will lead a team responsible for automating complex workflows and keeping the core intake and routing systems reliable at scale.

This role requires strong experience in system design or coding, hands-on Unix/Linux operations, and proven people management, with a focus on optimizing workflows and delivering fast, stable services to Google’s global customers.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years troubleshooting technical issues for partners or customers.
• Experience in system design or reading code (Java, C++, Python).
• Experience in people management.

Responsibilities

• Translate complex business needs into highly automated, scalable digital workflows that eliminate operational friction.
• Oversee the continuous evolution of advanced intake systems, intelligent routing, and support configurations used by thousands of global agents.
• Collaborate with product and business leadership to align core operational engines with broader AI-driven automation goals.
• Maintain critical infrastructure while optimizing systems to accelerate speed-to-market and maximize ROI.
• Foster a culture of innovation within your team to ensure our systems deliver the stability required for a proactive, seamless customer experience.

Skills

Troubleshooting

People management

System design

Unix/Linux

Education

Bachelor’s degree or equivalent

Master’s degree

Tools

Java

C++

Python

SQL/MySQL

Job description

Manager, Technical Operations, gTech Ads Tools, Automation and Infrastructure

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience in people management.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 8 years of experience with data analysis and SQL/MySQL.
• 8 years of experience in a customer-facing role.
• 8 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc).
• 8 years of experience working with Unix or Linux operating systems/commands.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Translate complex business needs into highly automated, scalable digital workflows that eliminate operational friction.
• Oversee the continuous evolution of advanced intake systems, intelligent routing, and support configurations used by thousands of global agents.
• Collaborate with product and business leadership to align core operational engines with broader AI-driven automation goals.
• Maintain critical infrastructure while optimizing systems to accelerate speed-to-market and maximize Return on Investment (ROI).
• Foster a culture of innovation within your team to ensure our systems deliver the stability required for a proactive, seamless customer experience.

Experience Level

Mid Level