TECHNICAL MANAGER - Infrastructure Managed Services

Happiest Minds Technologies; Pune District; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Happiest Minds Technologies in Pune is seeking an IT Infrastructure Lead to balance hands-on execution with strong leadership. You will guide a high-performing systems team, ensure stability, performance, and reliability of core infrastructure, and collaborate across Windows, Linux, cloud, and on-prem environments.

The ideal candidate has 10–15 years in IT, 5+ years leading infrastructure teams, ITIL governance, and experience with VMware, backup/DR, and cross-time zone support for US-based

Qualifications

• 10–15 years of IT experience with at least 5 years leading IT infrastructure teams.
• Strong hands-on experience managing Windows server environments in enterprise settings.
• Working knowledge of Linux operating systems and enterprise infrastructure concepts.
• Experience leading day-to-day IT operations, including incident, problem, and change management.
• Ability to support US-based customers and work effectively across multiple time zones.
• Solid understanding of ITIL practices and operational governance.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Excellent communication skills with the ability to work effectively with technical teams, business stakeholders, and customers.
• High level of professionalism, ownership, and accountability.
• Experience with enterprise backup and recovery solutions.
• Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure environments.
• Experience with virtualization platforms such as VMware.

Responsibilities

• Lead, mentor, and develop the systems team, ensuring clear accountability, effective workload distribution, and strong team performance.
• Actively participate in hands-on infrastructure support and troubleshooting across Windows and Linux environments.
• Ensure high availability, performance, and reliability of on-prom and hybrid infrastructure platforms.
• Oversee implementation and ongoing maintenance of backup, disaster recovery, and business continuity plans as defined by architects and business stakeholders.
• Drive operational execution, ensuring incidents, service requests, and changes are handled according to agreed processes, SLAs, and ITIL best practices.
• Produce and deliver weekly and monthly operational reports to internal stakeholders and customers.
• Collaborate closely with network, security, application, and service desk teams to resolve cross-functional issues.
• Escalate unresolved or high-impact issues to the customer SPOC following defined escalation procedures.
• Lead the team in: Maintaining an accurate CMDB covering servers, network devices, inventory, backups, patching, and security status.
• Proactive monitoring, failure detection, escalation, and resolution to minimize business disruption.

Skills

Leadership

ITIL

Communication

Troubleshooting

Problem-solving

Server administration

Cross-functional collaboration

Tools

VMware

Backup/DR solutions

CMDB

Monitoring tools

Azure

AWS

Windows Server

Linux

Job description

IT Infrastructure Lead

We are looking for an IT Infrastructure Lead who can balance hands-on technical execution with strong leadership. This role is responsible for the stability, performance, and reliability of our core infrastructure while leading and developing a high-performing systems team. You will be expected to lead from the front? coaching the team, solving complex problems, and ensuring operational excellence.

Key Responsibilities

• Lead, mentor, and develop the systems team, ensuring clear accountability, effective workload distribution, and strong team performance.
• Actively participate in hands-on infrastructure support and troubleshooting across Windows and Linux environments.
• Ensure high availability, performance, and reliability of on-prem and hybrid infrastructure platforms.
• Oversee implementation and ongoing maintenance of backup, disaster recovery, and business continuity plans as defined by architects and business stakeholders.
• Drive operational execution, ensuring incidents, service requests, and changes are handled according to agreed processes, SLAs, and ITIL best practices.
• Produce and deliver weekly and monthly operational reports to internal stakeholders and customers.
• Collaborate closely with network, security, application, and service desk teams to resolve cross-functional issues.
• Escalate unresolved or high-impact issues to the customer SPOC following defined escalation procedures.
• Lead the team in:
  • Maintaining an accurate CMDB covering servers, network devices, inventory, backups, patching, and security status.
  • Proactive monitoring, failure detection, escalation, and resolution to minimize business disruption.

Required Skills & Qualifications

• 10?15 years of experience in Information Technology, with at least 5 years leading IT infrastructure or systems teams.
• Strong hands-on experience managing Windows server environments in enterprise settings.
• Working knowledge of Linux operating systems and enterprise infrastructure concepts.
• Experience leading day-to-day IT operations, including incident, problem, and change management.
• Ability to support US-based customers and work effectively across multiple time zones.
• Solid understanding of ITIL practices and operational governance.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Excellent communication skills with the ability to work effectively with technical teams, business stakeholders, and customers.
• High level of professionalism, ownership, and accountability.
• Experience with enterprise backup and recovery solutions.
• Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure environments.
• Experience with virtualization platforms such as VMware.

Good To Have Skills

• SAN storage administration and management experience.
• iSeries (IBM i) administration knowledge.
• Strong networking fundamentals and troubleshooting skills.

Advanced Excel skills, including formulas and macros, for reporting and operational analysis.

Infrastructure Managed Services, Windows, Linux, ITIL