Technical Lead AWS Integration Services

Tata Consultancy Services Limited; Chennai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services Limited in Chennai seeks an AWS/Amazon Connect specialist to design and implement cloud contact centre solutions. You will handle contact flow development, queue routing, and on-call support to ensure enterprise-grade availability.

The role emphasizes AWS Lambda, API Gateway, Terraform-based IaC, CI/CD practices, and AI-enabled contact experiences. Prior experience in large-scale telecommunications or customer service environments is preferred.

Qualifications

• Strong experience with Amazon Connect administration and engineering.
• Experience implementing cloud contact centre solutions.
• Operational support and troubleshooting experience.

Responsibilities

• Strong experience with Amazon Connect administration and engineering.
• Contact flow development and routing configuration.
• Queue management and workforce routing concepts.
• Experience implementing cloud contact centre solutions.
• Operational support and troubleshooting experience.

Skills

Amazon Connect administration

Contact flow development

Queue management

Operational support

AWS cloud services

AWS Lambda development

API Gateway

Terraform

Git-based workflows

CI/CD pipeline

AI / Generative AI

Prompt engineering

Tools

Terraform

Git

CI/CD

AWS Lambda

API Gateway

Job description

Role & responsibilities

• Strong experience with Amazon Connect administration and engineering.
• Contact flow development and routing configuration.
• Queue management and workforce routing concepts.
• Experience implementing cloud contact centre solutions.
• Operational support and troubleshooting experience.

AWS

• Strong experience with AWS cloud services.
• AWS Lambda development (Python).
• API Gateway and integration services.
• Event-driven architecture patterns.
• Serverless and cloud-native application development.

DevOps

• Terraform and Infrastructure as Code.
• Git-based development workflows.
• CI/CD pipeline implementation.
• Environment and release management.

AI & Emerging Technologies

• Generative AI solution implementation.
• Amazon Q and AI-assisted contact centre experiences.
• Prompt engineering and conversational design.
• RAG architecture and implementation.
• AI monitoring and observability.

Preferred candidate profile

• AWS Certified Solutions Architect.
• AWS Certified Developer.
• Amazon Connect Specialty certifications.
• Experience working in large-scale enterprise environments.
• Telecommunications and customer service industry experience preferred.