Technical Implementation Analyst - Client Onboarding and Services

JP Morgan Services India Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

JPMorganChase in Bengaluru seeks a Client Technical Onboarding Analyst to coordinate product setup, validation, testing, and production migration. You will partner with business and client technology teams to deliver scalable Onboarding solutions and maintain clear communications with stakeholders.

The role requires strong communication, analytical skills, and a track record of managing multiple requests with sound judgment.

Qualifications

• Bachelor's degree in engineering or equivalent technical field.
• Strong verbal and written communication skills required.
• Excellent analytical and problem-solving abilities with attention to detail.
• Proven ability to manage multiple requests with good time management.

Responsibilities

• Exhibit ownership and drive client satisfaction
• Coordinate product setup, validation, testing and production migration
• Communicate status updates to clients and stakeholders
• Escalate and resolve issues in a timely manner
• Record observations and identify gaps to propose solutions
• Work with multiple teams to deliver outcomes
• Support testing and setup per requirements
• Operate with minimal supervision
• Maintain documentation and timelines
• Ensure compliance with policies and SLAs

Skills

Communication skills

Analytical skills

Time management

Independent work

Education

Bachelor's degree in engineering

Tools

UiPath

Job description

Client Technical onboarding Analyst Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career. As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Job Responsibilities:

• Exhibit ownership and drive client satisfaction
• Manage expectations by establishing timelines and maintaining documentation
• Communicate status updates to clients and stakeholders
• Demonstrate creative problem solving and apply solid judgment in decision making
• Follow policies and procedures and meet or exceed service level agreements
• Escalate and resolve issues in a timely manner
• Record observations and escape risks or issues as needed
• Identify gaps and exceptions and recommend possible solutions
• Manage multiple requests and collaborate with multiple teams to deliver outcomes
• Work independently with minimal supervision
• Support client and internal teams to set up products and perform testing based on requirements

Required qualifications, skills, and capabilities:

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Working knowledge of mainframe environments, file validation, and testing
• Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
• Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
• Understanding of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering
• 4+ years of experience in banking, financial services, or treasury product implementation with a technical background

Preferred qualifications, skills, and capabilities:

• Knowledge of UiPath or similar robotic process automation tools for workflow automation
• Understanding of United States and Canada treasury products

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.