Technical Engineer, Customer support

Teciem; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. As a Technical Support Engineer / Functional Consultant, you will be the main interface between Teciem clients and our support organization, resolving issues swiftly and ensuring a world-class customer experience.

You will work under the CS Manager, leveraging product expertise to assist consultants as needed, and may perform beta testing or on-site issue handling at client

Qualifications

• Strong working knowledge of Treasury applications.
• Experience with Kondor and K+TP products is highly desirable.
• Minimum 5 years of functional support experience in Treasury applications.
• Prior experience in customer management and engagement.

Responsibilities

• Respond to customer requests, issues, and assist with usage to meet needs.
• Understand reported issues from a functional perspective and reproduce scenarios.
• Perform root-cause analysis and provide feasible solutions or detailed analysis.
• Update clients on progress and ensure timely resolutions for client satisfaction.

Skills

Treasury apps knowledge

Customer interaction

Troubleshooting

Communication skills

English fluency

Education

B.Com/M.Com/MBA in Finance

Tools

Kondor

K+TP

Job description

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market’s needs, and adapts as markets evolve.

General Profile

• Requires conceptual knowledge of theories, practices, and procedures within a functional job discipline
• Performs standard functional assignments (e.g.Analyze, Customer interaction, report defects/enhancements, Validations of fixes, issue tracking) and develops deeper understanding of functional concepts
• Works within standardized procedures and practices to achieveobjectivesand meet deadlines
• Receives functional guidance and direction from more senior level roles
• Requires conceptual knowledge of theories, practices and procedures within a functional job discipline typically gained through university education or equivalent experience
• Has some exposure to current treasury functionalities through current job or experience

What will youcontribute?

Reporting to the CS Manager, the Technical Support Engineer is the key interface between Teciem clients on one side and Customer Supportorganization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving theraised issuesin the shortest time possible. The Technical Support Engineer also uses their functionalexpertisetoassisttechnicalconsultants ona asneeded basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables:

Your deliverables as a Functional Consultant will include, but are not limited to, the following:

• Respond to customer requests, whether they are reported issues,questionsorassistancerequests, helping them to be able toutilizethe product properly as per their needs
• Understand the reported issue (especially from a functional perspective) and be able to replicate the respective scenario in the Teciem environments
• Perform functional investigation with root cause analysis of the issue reported, providing adequate solutions wherefeasibleand/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuringa timelyresolution, focusing on the client’s satisfaction and product quality
• Participatein client (phone) meetings,WebExsessions,in order toensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validatedefects thoroughly by ensuring that the described scenarios are fixed
• Write functional specifications and best practices documentation
• Raise/ escaling issues with the Team Leader and/ or Manager where/ when needed

The Required Skills, Knowledge & Experience

Academic Qualifications

• B.Com/M.Com/ MBA in Finance (or equivalent)

FunctionalExpertise

• Strong working knowledge of Treasury applications
• Experience with Kondor and K+TP products is highly desirable

Professional Experience

• minimum 5 years of functional support experience in Treasury applications
• Prior experience in customer management and engagement

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and sense of responsibility
• Customer-focused mindset
• Ability to work independently and collaboratively within a customer-facing team

Mandatory Soft Skills

• Fluency in English (spoken and written)
• Excellent communication skills
• Quick learner witha strong desireto grow
• Positive attitude and team-oriented approach
• Proven troubleshooting capabilities
  

Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated it’s essential to our success.