Technical Engineer, Customer support

TI2 Tupargon India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Teciem designs, builds, and delivers front-to-back treasury and capital markets software solutions for financial institutions worldwide. As a Technical Support Engineer, you will be the critical bridge between Teciem clients and our support team, diagnosing issues, performing functional investigations, and delivering timely resolutions to ensure customer satisfaction.

Reporting to the CS Manager, you will handle issues from requests to root-cause analysis, document best practices, and

Qualifications

• B.Com / M.Com / MBA in Finance (or equivalent) required.
• Experience with treasury applications and corresponding processes.
• Fluency in English and strong analytical abilities.

Responsibilities

• Respond to customer requests, issues, and inquiries to enable proper product use.
• Analyze issues from a functional perspective and replicate scenarios in Teciem environments.
• Perform root-cause analysis and provide feasible solutions or detailed analyses.
• Update clients on progress and coordinate with teams to ensure timely resolution.
• Participate in client meetings (phone/WebEx) to expedite investigations.
• Validate defects and ensure fixes meet described scenarios.
• Draft functional specs and best practices documentation.

Skills

Treasury applications

Kondor

K+TP

English fluency

Analytical skills

Education

B.Com / M.Com / MBA in Finance (or equivalent)

Tools

Kondor

K+TP

Job description

The Work We Do Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need. Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly. With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.

General Profile

• Requires conceptual knowledge of theories, practices, and procedures within a functional job discipline
• Performs standard functional assignments (e.g. Analyze, Customer interaction, report defects/enhancements, Validations of fixes, issue tracking) and develops deeper understanding of functional concepts
• Works within standardized procedures and practices to achieve objectives and meet deadlines
• Receives functional guidance and direction from more senior level roles
• Requires conceptual knowledge of theories, practices and procedures within a functional job discipline typically gained through university education or equivalent experience
• Has some exposure to current treasury functionalities through current job or experience

What will you contribute?

Reporting to the CS Manager, the Technical Support Engineer is the key interface between Teciem clients on one side and Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their functional expertise to assist technical consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
• Understand the reported issue (especially from a functional perspective) and be able to replicate the respective scenario in the Teciem environments
• Perform functional investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Write functional specifications and best practices documentation
• Raise/ elevate issues with the Team Leader and/ or Manager where/ when needed

Required Skills, Knowledge & Experience

Academic Qualifications

• B.Com / M.Com / MBA in Finance (or equivalent)

Functional Expertise

• Strong working knowledge of Treasury applications
• Experience with Kondor and K+TP products is highly desirable

Professional Experience

• minimum 5 years of functional support experience in Treasury applications
• Prior experience in customer management and engagement

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and sense of responsibility
• Customer-focused mindset
• Ability to work independently and collaboratively within a customer-facing team

Mandatory Soft Skills

• Fluency in English (spoken and written)
• Excellent communication skills
• Quick learner with a strong desire to grow
• Positive attitude and team-oriented approach
• Proven troubleshooting capabilities

Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology. We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition. We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.

At Teciem, we design, build, and deliver front-to-back treasury and capital markets software solutions for financial institutions around the world. From regional banks to the world’s largest global institutions, we provide flexible, scalable technology that meets the unique needs of each client – no matter their size or geography. Our award-winning platforms – Kondor, Summit, Opics, Sophis, Fusion Invest, and Fusion Risk – help clients simplify the trading lifecycle, manage risk with confidence, and operate seamlessly across asset classes and global markets. With decades of domain expertise and one of the largest, most diverse client communities in the industry, we transform complex real‑world treasury and capital markets needs into powerful, future-ready software. Today, more than 340 financial institutions, including the majority of the world’s top 100 banks, trust our solutions to strengthen their operations and support resilient economies.

Purpose – Why we exist

We empower financial institutions to build resilient and future-ready economies, worldwide.

Vision – What the future holds

To lead innovation in treasury and capital markets technology, building on the solid foundations of our mission -critical and industry - defining solutions.

Mission – How we get there

We place our clients' success and ambitions at our core, continuously evolving and innovating our solutions to deliver outstanding business value and real economic impact.

You help us simplify Treasury and capital markets can be intricate, but you play a key role in making them easier to navigate. Your ideas and expertise help us transform complicated processes into intuitive, streamlined solutions used by financial institutions worldwide. Every improvement you make creates clarity, efficiency, and real-world impact for our clients. You shape the future with AI, every day AI isn’t a buzzword here — it’s embedded in how we build, innovate, and deliver. Whether you’re working on smarter automation, data-driven insights, or enhanced user experiences, your contribution fuels the next generation of intelligent financial technology. You’ll be part of a team that uses AI to make our products faster, sharper, and more meaningful for the industry. You grow through collaboration We believe the best outcomes happen when great minds come together. You’ll work alongside talented colleagues across engineering, product, design, and client-facing teams — sharing knowledge, solving problems, and learning constantly. Collaboration isn’t just how we work; it’s how we grow, innovate, and support each other.