Technical Engineer, Customer support

Teciem; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Teciem in Bengaluru seeks a Technical Support Engineer with 5+ years' experience in treasury applications to be the primary interface between clients and the Customer Support organization. You will analyze issues, document fixes, and ensure timely resolutions while supporting Kondor and K+TP products.

Strong English communication, high attention to detail, and the ability to work independently in a client-facing role are essential. On-site Bengaluru work is required.

Qualifications

• Bachelor's/Master's degree in finance or equivalent.
• 5+ years of functional support in treasury applications.
• Experience in customer management and engagement.

Responsibilities

• Respond to customer requests and analyze issues from a functional perspective.
• Perform root-cause analysis and document fixes or improvements.
• Provide timely status updates to clients and coordinate with internal teams.
• Validate defects and ensure fixes meet requirements.
• Draft functional specifications and best practices documentation.
• Escalate issues to Team Leader or Manager when needed.

Skills

Treasury applications

Kondor

K+TP products

Customer management

Analytical skills

Problem solving

Communication

Education

B.Com / M.Com / MBA in Finance

Tools

Kondor

K+TP

Job description

## Technical Engineer, Customer supportApply: TCMi - Bengaluru: Full time: Posted Today: REQ0625\\_0034154**The Work We Do**Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.**General Profile**• Requires conceptual knowledge of theories, practices, and procedures within a functional job discipline• Performs standard functional assignments (e.g. Analyze, Customer interaction, report defects/enhancements, Validations of fixes, issue tracking) and develops deeper understanding of functional concepts• Works within standardized procedures and practices to achieve objectives and meet deadlines • Receives functional guidance and direction from more senior level roles• Requires conceptual knowledge of theories, practices and procedures within a functional job discipline typically gained through university education or equivalent experience • Has some exposure to current treasury functionalities through current job or experience **What will you contribute?**Reporting to the CS Manager, the Technical Support Engineer is the key interface between Teciem clients on one side and Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their functional expertise to assist technical consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.**Responsibilities & Deliverables:**Your deliverables as a Functional Consultant will include, but are not limited to, the following: • Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs• Understand the reported issue (especially from a functional perspective) and be able to replicate the respective scenario in the Teciem environments • Perform functional investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported• Validate defects thoroughly by ensuring that the described scenarios are fixed• Write functional specifications and best practices documentation • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed**The Required Skills, Knowledge & Experience****Academic Qualifications*** B.Com / M.Com / MBA in Finance (or equivalent)**Functional Expertise*** Strong working knowledge of Treasury applications* Experience with Kondor and K+TP products is highly desirable**Professional Experience*** minimum 5 years of functional support experience in Treasury applications* Prior experience in customer management and engagement**Core Competencies*** Strong analytical and problem-solving skills* High attention to detail and sense of responsibility* Customer-focused mindset* Ability to work independently and collaboratively within a customer-facing team**Mandatory Soft Skills*** Fluency in English (spoken and written)* Excellent communication skills* Quick learner with a strong desire to grow* Positive attitude and team-oriented approach* Proven troubleshooting capabilities