Technical Documentation Writer

Letitbex AI; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Letitbex AI is seeking a Technical Documentation Writer with 3-6 years of experience to produce clear, accurate product and technical documentation for AI-driven SaaS solutions. You will translate complex concepts for developers, admins, and end users, document workflows, and maintain release and implementation guides.

Collaborating with Product and QA teams, you will ensure adherence to documentation standards and support RFP/RFI efforts, enabling enterprise customers to adopt products

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 3+ years of experience in Technical Writing / Product Documentation / API docs.
• Experience with SaaS, HRTech, ERP, VMS, AI/ML as enterprise software.

Responsibilities

• Create product and technical documentation for SaaS and AI solutions.
• Translate complex concepts for developers, admins, and end users.
• Document end-to-end workflows, configurations, and business rules.
• Prepare release notes, migration notes, and known-issues docs.
• Develop implementation guides and tenant-level configuration docs.
• Support RFP/RFI with technical responses and solution descriptions.
• Validate docs with Eng, QA, and Product teams; ensure accuracy.

Skills

Technical Writing

AI Literacy

Knowledge Management

Structured Thinking

Cross-Functional Collaboration

Detail Oriented

Curious Learner

Ownership Mindset

Stakeholder Management

Developer Documentation

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline

Tools

Swagger/OpenAPI

Postman

Git

Markdown

Developer portals

Job description

Letitbex AI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.

Position: Technical Documentation Writer

Experience: 3-6 Years

Notice Period: Can be considered up 15 Days

Key Responsibilities

1. Product & Technical Documentation

• Create Product Documentation: Develop clear and structured documentation for SaaS products, AI solutions, applications, modules, workflows, and system features.
• Translate Technical Concepts: Convert complex technical and functional concepts into easy-to-understand documentation for developers, implementation consultants, administrators, and end users.
• Document Product Workflows: Create detailed documentation covering end-to-end business and system workflows, including user actions, system responses, validations, approvals, exceptions, and integrations.
• Maintain Documentation: Continuously update documentation based on new product releases, enhancements, configuration changes, and deprecated functionality.

2. Requirements & Product Documentation

• Understand Requirements: Review PRDs, BRDs, user stories, functional specifications, API specifications, architecture documents, and Jira tickets to understand product requirements.
• Collaborate with Product Teams: Work closely with Product Managers and Business Analysts to convert requirements into structured product and technical documentation.
• Document Business Rules: Clearly capture business rules, validations, dependencies, assumptions, configurations, and exception scenarios.
• Create Release Documentation: Prepare release notes, feature documentation, enhancement summaries, migration notes, and known-issue documentation for product releases.
• Implementation Guides: Create step-by-step implementation and configuration documentation for enterprise customers.
• Configuration Documentation: Document tenant-level configurations, roles, permissions, workflows, business rules, and system parameters.
• Process Documentation: Create SOPs, process guides, operational manuals, implementation playbooks, and administrator guides.
• RFP/RFI Support: Support Product, Pre-Sales, and Implementation teams by creating technical responses, solution descriptions, process flows, and capability documentation for RFP/RFI requirements.

4. Documentation Quality & Validation

• Technical Validation: Work with Engineering, QA, Architects, and Product teams to validate that documentation accurately represents the actual product behavior.
• UAT Documentation: Support UAT teams by documenting test scenarios, expected system behavior, business workflows, and user instructions.
• Documentation Audits: Regularly review existing documentation to identify outdated, incomplete, duplicated, or inconsistent information.
• Quality Standards: Ensure documentation follows established standards for terminology, structure, formatting, version control, and readability.

Required Qualifications & Skills

Core Domain & Education

• Technical Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Professional Experience: 3+ years of experience in Technical Writing, Product Documentation, Software Documentation, API Documentation, or Technical Content Development.
• Enterprise Software Exposure: Experience working with SaaS, HRTech, ERP, VMS, AI/ML, other enterprise software products is preferred.

AI & Modern Technology Skills Understanding

• AI Literacy: Understanding of fundamental AI/ML concepts, LLMs, Generative AI, RAG, AI agents, prompts, training vs. inference, and AI application workflows.
• AI-Assisted Content Creation: Experience using AI tools to improve documentation productivity while maintaining human review and technical accuracy.
• Knowledge Management: Understanding of structured knowledge bases and documentation required to support AI-powered enterprise search and conversational assistants.

Added Advantage

• Enterprise Application Knowledge: Experience documenting HRMS, HCM, ERP, VMS, CRM, Procurement, Finance, or other enterprise platforms.
• Integration Knowledge: Exposure to SAP, Workday, SuccessFactors, REST APIs, webhooks, middleware, or third-party integrations.
• RFP/RFI Experience: Experience creating technical responses and documentation for RFPs, RFIs, proposals, and enterprise customer requirements.
• Agile Experience: Experience working in Agile/Scrum environments with Product Managers, Developers, QA Engineers, and Business Analysts.
• Developer Documentation: Experience with Swagger/OpenAPI, Postman, Git, Markdown, or developer portals.
• Process Modelling: Ability to represent workflows using flowcharts, swimlane diagrams, BPMN, UML, or similar techniques.

Soft Skills

• Technical Communicator: Exceptional ability to communicate complex technical and business concepts in simple and structured language.
• Stakeholder Management: Ability to collaborate effectively with Product Managers, Engineers, Architects, QA, Business Analysts, Implementation Consultants, and customers.
• Detail Oriented: Strong attention to technical accuracy, terminology, data, process flows, and business rules.
• Curious Learner: Ability to quickly understand unfamiliar products, technologies, APIs, and business domains.
• Structured Thinker: Ability to break complex systems into logical workflows, components, dependencies, and user journeys.
• Cross-Functional Communicator: Ability to move seamlessly between discussions with a developer, Product Manager, implementation consultant, and business user.
• Ownership Mindset: Ability to independently identify documentation gaps and drive them through creation, review, approval, publication, and maintenance.