Technical Customer Success Manager (AI & Integrations)

Enterprise Bot GmbH; India; On-site; Confidential; Full time

Benefits offered by this job

Fast-growing AI company

Global team environment

High ownership & autonomy

Direct exposure to enterprise clients

Job summary

Enterprise Bot GmbH is seeking a Technical Customer Success Manager (AI & Integrations) to own the end-to-end customer journey from onboarding to measurable outcomes. You will combine technical depth with relationship management to ensure adoption, optimization, and scaling of our AI solutions.

Responsibilities include onboarding, configuring AI and automation workflows, coordinating with internal teams, and driving renewals and expansions with a customer-centric approach.

Qualifications

• 3–5 years in Customer Success, PM, Implementation, or Technical Account Management.
• Bachelor’s or Master’s degree in related field.
• Excellent English communication, written and verbal.
• Experience with automation workflows, bot development, system integrations, and QA/testing.
• Knowledge of AI/NLP, APIs, and low-code/no-code platforms desired.
• Experience with Genesys or other contact center platforms is a plus.

Responsibilities

• Lead onboarding initiatives with clear plans and success metrics.
• Configure and deploy conversational AI solutions and integrations.
• Oversee UAT, troubleshoot issues, guide iterations.
• Monitor performance and recommend enhancements.
• Maintain proactive engagement with customers through reviews.
• Build long-term relationships as trusted advisor.
• Deliver training sessions and documentation.
• Gather customer feedback for product improvements.
• Collaborate with sales on renewals and expansions.

Skills

Customer Success

Project Management

Implementation

Technical Account Management

SaaS

Automation

Communication

Analytics

Team collaboration

Education

Bachelor/Master degree

Business Administration

Computer Science

Tools

Genesys

APIs

Low-code/No-code

QA tooling

Job description

Enterprise Bot is the leading provider of GenAI, Conversational AI and automation software, headquartered in Zurich, Switzerland.

Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.

We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.

Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.

We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.

Tasks

As a Technical Customer Success Manager (AI & Integrations), you will own the end-to-end customer journey—from onboarding and implementation to driving measurable outcomes with our conversational AI solutions. Combining technical expertise with strong relationship management, you will ensure customers successfully adopt, optimize, and scale our platform.

Key Responsibilities

• Customer Onboarding & Implementation
  Lead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.
• Solution Delivery
  Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.
• Testing & Quality Assurance
  Oversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.
• Performance Optimization
  Monitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.
• Customer Engagement & Success Management
  Maintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.
• Relationship Management
  Build and nurture strong, long‑term customer relationships, acting as a trusted advisor throughout the engagement.
• Training & Enablement
  Deliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.
• Product Feedback & Collaboration
  Capture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.
• Growth & Expansion
  Partner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.

Requirements

• A technically strong partner enabler, combining customer success expertise with the ability to support and scale partner-led implementations.
• Think of this role as a Customer Success Manager with strong technical depth, focused on partner enablement and solution adoption.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• Excellent English communication skills, both written and verbal.
• Hands‑on experience or understanding of automation workflows, bot development, system integrations, and QA/testing.
• Knowledge of AI/NLP solutions, APIs, and low‑code/no‑code platforms is highly desirable.
• Experience with Genesys or other telephony/contact center platforms is a strong advantage.
• Strong analytical skills, with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non‑technical stakeholders.
• Proven ability to manage multiple client engagements simultaneously in a fast‑paced environment.
• A collaborative, team‑oriented mindset with a focus on delivering customer value and measurable outcomes.

Benefits

• Be part of a fast‑growing AI company, working on cutting‑edge conversational AI products used by leading enterprises.
• Join a diverse, global team that values collaboration, open feedback, and strong customer focus.
• Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.
• Gain direct exposure to enterprise clients and real‑world AI implementations.

If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.