Technical Customer Operations Associate

Otelier; Ahmedabad District; On-site; INR 400,000 - 640,000; Full time

Job summary

Otelier is seeking a detail-oriented Technical Customer Operations Associate to support our TCO team. You will monitor systems, troubleshoot issues, and collaborate with Customer Success, Engineering, Product to ensure reliable support across hotel technology environments.

The role emphasizes data quality, documentation, SLA adherence, and continuous learning of Otelier products and workflows. We value proactive, analytics-minded team players ready for a demanding shift schedule.

Qualifications

• Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.
• Experience or working knowledge of SQL, including querying, reviewing, and validating data.
• Team-oriented, customer-focused environment.
• Self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.
• Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
• Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.
• Knowledge or experience with MongoDB and Python is a plus.
• Willingness to work in a 24x7x365 shift schedule.

Responsibilities

• Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.
• Support the TCO team with daily operational tasks, project deliveries, customer support activities, and internal coordination.
• Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.
• Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.
• Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.
• Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.
• Ensure adherence to SLAs while maintaining strong customer relationships and clear communication.
• Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.

Skills

SQL querying

English communication

Team collaboration

Data analysis

Attention to detail

Problem solving

Education

BSc IT / CS / Information Systems

Tools

MongoDB

Python

Job description

Description

Otelier is looking for a detail-oriented and proactive Technical Customer Operations Associate to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments.

Responsibilities

• Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.
• Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination.
• Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.
• Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.
• Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.
• Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.
• Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication.
• Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.

Requirements

• Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.
• Required experience or working knowledge of SQL, including querying, reviewing, and validating data.
• Comfortable working in a team-oriented, customer-focused environment.
• Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.
• Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
• Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.
• Knowledge or experience with MongoDB and Python is a plus.
• Willingness to work in a 24x7x365 shift schedule.